Infrastructure Operations Engineer in Salisbury

We are currently recruiting Infrastructure Operations Engineers with a passion for delivering high levels of service and experience that complements the technical excellence already in the team. This is a fantastic opportunity for candidates looking to progress their career, as the role provides an excellent position to learn, develop, grow and progress within the account and wider business. We would welcome applications from candidates with a variety of IT backgrounds including Service Desk and IT Support. This role will be hybrid with typically 3 days per week in the office at one of our sites in Salisbury or Portsmouth. Due to the nature of the client, we are only able to progress with candidates eligible for SC clearance who hold British citizenship.

Responsibilities:

• Acting as an initial point of contact for external and internal customers providing support to end-users and your colleagues.
• Using your technical skills to resolve issues following your training, using standard operating procedures, colleagues and the knowledge base.
• Analysing failures in processes such as backups, alarms, alerts from the monitoring systems and taking ownership to drive them through to resolution.
• Identifying and communicating ideas for improvements in quality and/or efficiency.
• Installing and configuring new equipment across the estate, meeting our end-users and helping them achieve their goals.
• Excellent customer service communication skills (both verbal & written).
• IT support skills.
• Microsoft Office suite.
• Microsoft operating systems such as Windows 10.
• Good working knowledge of desktop computing.
• Ability to troubleshoot technical support issues.

Qualifications:

• ITIL Operations.
• Active Directory and User Account management.
• Print server management.
• Security patching.
• Working with LINUX operating systems.
• Network configuration and TCP/IP.
• VM Ware administration.

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

Employment details:

• Employment type: Full-time, permanent.
• Location: Hybrid (With travel to one of our office sites in Salisbury or Portsmouth).
• Security Clearance level: SC.
• Internal recruiter: Olly Walker.
• Salary: Up to £36,000.
• Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.