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- Tasks: Lead a high-performing team to shape fair, data-smart collections that prioritise people.
- Company: Sopra Steria Financial Services, redefining possibilities for public and private sectors since 2021.
- Benefits: Up to £75k salary, car allowance, bonus, 25 days leave, and flexible working options.
- Why this job: Make a real impact in debt management while fostering an inclusive and collaborative culture.
- Qualifications: Strong understanding of debt collection regulations and excellent communication skills.
- Other info: Join a dynamic team focused on continuous improvement and operational excellence.
The predicted salary is between 75000 - 75000 £ per year.
Help us shape fair, data-smart collections that put people first. Founded in 2021, Sopra Steria Financial Services is redefining what’s possible for public and private sector organisations across the UK – from cutting-edge IT and consulting for leading banks, to energising customer experiences for the UK’s largest savings bank, to ethical, data-driven recoveries that do the right thing for customers and clients.
As Head of Business Delivery, Debt Management, you will lead a high-performing team, build a culture of trust, inclusion and continuous improvement, translate data and technology into compassionate, compliant outcomes, and the role is hybrid with 1-2 days per week in our Newcastle office.
What you’ll be doing:
- Lead by example, championing a positive, solution-focused and commercially aware mindset, while modelling behaviours that support an inclusive and collaborative culture.
- Shape and deliver the collections and recoveries strategy, using innovative and customer-centric approaches that improve outcomes and align with business objectives.
- Maintain strong regulatory compliance by ensuring all activities meet UK consumer credit laws, FCA standards and internal governance requirements, supported by regular monitoring and reporting.
- Use data and insight to identify risks, track portfolio performance and drive informed decision-making, presenting clear recommendations to senior leadership when needed.
- Build a high-performing team through clear goal-setting, supportive coaching, continuous feedback and a focus on personal and professional development.
- Strengthen operational excellence by continually improving policies, processes, workflows and technology to enhance efficiency, customer experience and compliant delivery, including contributing to the growth of mortgage collections where relevant.
What you’ll bring:
- Strong understanding of regulatory requirements across debt collection activities, with a commitment to fair and consistent customer outcomes.
- A proactive, partnership-focused mindset, acting as a trusted adviser to colleagues, stakeholders and clients.
- Excellent communication skills, with the ability to listen, engage and convey information clearly in both written and verbal formats.
- Confident in leading, motivating and supporting others, using creativity and collaboration to solve complex problems.
- Passionate about delivering positive outcomes, including strong collection performance, great customer experiences and high-quality standards.
- Comfortable navigating a fast-paced, evolving environment, using a solution-focused approach to balance customer, stakeholder and business needs.
It would be great if you had:
- Experience in mortgage collections.
Employment Type: Full-time
Location: Home-based and Newcastle
Security Clearance Level: SC
Salary: Up to £75k pa depending on experience
Benefits: £6,600 car allowance, bonus, 25 days annual leave (with option to buy additional days), private medical, life assurance, pension, and generous flexible benefits fund.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. If you need to work flexibly, we encourage you to apply and discuss what might be possible.
Our specialist Private Sector team is experienced in a range of markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies, working in true partnership with customers to gain a deep understanding of their business and technology issues.
Head of Business Delivery, Debt Management in Salford employer: Sopra Steria Limited
Contact Detail:
Sopra Steria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Delivery, Debt Management in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit for the Head of Business Delivery role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve led teams, improved processes, or delivered positive outcomes in previous roles. We believe that showcasing your experience through stories can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Sopra Steria Financial Services.
We think you need these skills to ace Head of Business Delivery, Debt Management in Salford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about shaping fair, data-smart collections and delivering positive outcomes for customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands regulatory requirements and can lead a high-performing team, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that convey your ideas effectively. Remember, communication is key in this role, so show us you can communicate well in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Sopra Steria Financial Services!
How to prepare for a job interview at Sopra Steria Limited
✨Know the Company Inside Out
Before your interview, dive deep into Sopra Steria Financial Services. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Style
As a Head of Business Delivery, you'll need to demonstrate your leadership skills. Prepare examples of how you've built high-performing teams and fostered a culture of trust and inclusion. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to drive decisions, be ready to discuss how you've used data insights in past roles. Bring specific examples of how your data-driven approach led to improved outcomes or efficiencies in previous positions.
✨Prepare for Regulatory Questions
Given the importance of compliance in debt management, brush up on UK consumer credit laws and FCA standards. Be prepared to discuss how you ensure regulatory compliance in your work and how you would maintain these standards in the new role.