RA Agent - Smartcard Administration in Southampton

Are you looking for an opportunity to support secure access to the systems that help NHS teams deliver patient care every day? Join our Registration Authority Bureau team in Southampton, where you'll play an important role in managing digital identities and NHS smartcard access. You'll support NHS employees by registering, verifying and maintaining secure access to healthcare systems through Care Identity Management. Working closely with clients, colleagues and subject matter experts, you'll help ensure NHS staff can access the tools they need to do their jobs safely and efficiently. You'll gain valuable experience in access management, information governance, customer support and operational delivery, while contributing to services that support patient care across the NHS. This is a 12-month Fixed Term Contract based in Southampton. You'll work as part of a hybrid team, attending the office on a rota basis up to two days per week to support operational activities, including the daily 3pm post run.

What you’ll be doing:

• Processing new NHS smartcard requests using Care Identity Management and ensuring compliance with identity and right to work standards.
• Creating, updating and replacing smartcards, including urgent requests for lost, damaged or amended cards.
• Managing leaver activity, removing access where required and securely disposing of returned smartcards.
• Maintaining accurate records and ensuring smartcard data complies with national registration authority standards.
• Resolving smartcard and access-related queries by working directly with clients and their employees.
• Supporting audits, reporting activities, service improvements, training and investigations relating to information security.

What you’ll bring:

• Experience using Microsoft Office applications, including Word, Excel and PowerPoint.
• Strong attention to detail with the ability to maintain accurate records and data.
• Good organisational skills and the ability to manage multiple priorities effectively.
• Experience providing professional customer or client support.
• Ability to work collaboratively as part of a team and build positive working relationships.
• A flexible and proactive approach to learning new processes and supporting service improvements.

Employment Type: Full-time, Fixed Term Contract (12 months). Location: Southampton. Security Clearance Level: DBS. Internal Recruiter: Becky. Salary: £26,300 per annum.

Benefits:

• 25 days annual leave
• plus BHols with the option to buy extra days
• 4 x death in service life assurance
• Health Cash plan
• Pension
• 3 days paid volunteering
• 5 days paid carers leave
• an opportunity to opt in for more specific benefits

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.