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For Companies At a Glance
- Tasks: Support critical applications and ensure smooth operations in a dynamic 24/7 environment.
- Company: Join Sopra Steria, a leader in digital solutions for national security.
- Benefits: Enjoy competitive salary, generous leave, life assurance, and pension contributions.
- Why this job: Make a real impact in a mission-focused role while developing your career.
- Qualifications: Experience in application support and strong problem-solving skills required.
- Other info: Opportunities for professional development and a supportive team culture.
The predicted salary is between 30000 - 35000 £ per year.
Overview
Are you a Support Analyst looking for a new challenge? Sopra Steria's ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission‑focused setting. Working as part of a 24/7 shift‑based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business‑critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.
Responsibilities
- Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
- Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
- Monitor live services and help ensure systems are running effectively within agreed service targets.
- Support problem management and change activity by following defined procedures and maintaining accurate support records.
- Assist with testing, system checks, and release support activities to help maintain service stability.
- Produce and update support documentation, user guidance, and operational records to support day‑to‑day service delivery.
Key Qualifications
- Experience in Application Support.
- ITIL Foundation or awareness of ITIL‑based support environments.
- Experience supporting applications through a DevOps or scripted support model.
- Good problem‑solving skills with the ability to investigate issues and follow them through to resolution.
- Understanding of core support processes such as incident, request, and problem management.
- Experience working in a structured environment with defined processes, priorities, and service targets.
- Strong communication skills and ability to work effectively with users, team members, and technical colleagues.
- Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.
Additional Information
- Employment Type: Permanent.
- Location: Portsmouth – onsite.
- 24x7 shift‑based.
- Security Clearance Level: Active DV, otherwise willingness to go through this clearance.
- Salary: £30,000 to £35,000.
- Benefits: 25 days annual leave with the choice to buy extra days, life assurance, and 6% pension.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply – we'd love to hear from you!
Support Analyst - Application Support in Portsmouth employer: Sopra Steria Limited
Contact Detail:
Sopra Steria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Application Support in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sopra Steria on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how you'd handle incidents or user issues. We want you to show off those problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your ITIL knowledge! Be ready to discuss how you've applied ITIL principles in past roles. This will show that you understand the structured environment they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Sopra Steria.
We think you need these skills to ace Support Analyst - Application Support in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience in application support and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled issues in previous roles. We’re keen on candidates who can demonstrate strong problem-solving abilities, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Sopra Steria Limited
✨Know Your Application Support Basics
Make sure you brush up on your application support knowledge. Understand the core processes like incident, request, and problem management. Being able to discuss these concepts confidently will show that you're ready to hit the ground running.
✨Familiarise Yourself with ITIL Principles
Since the role mentions ITIL awareness, it’s a good idea to have a basic understanding of ITIL principles. You don’t need to be an expert, but knowing how ITIL frameworks can improve service delivery will impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or problems. Think of examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
This role involves working in a 24/7 shift-based team, so highlight your teamwork skills. Share experiences where you collaborated effectively with others, especially in high-pressure situations. This will show that you’re not just a lone wolf but a team player who can contribute to a cohesive work environment.