At a Glance
- Tasks: Manage user queries and resolve issues while supporting team activities.
- Company: Join a dynamic team in a flexible work environment.
- Benefits: Enjoy flexible working arrangements and a supportive team culture.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by improving processes and helping users.
- Qualifications: Experience with spreadsheets and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an IT Functional Support Analyst to join our team.
You'll be based in the Newport office 2 days per week with the flexibility to work from home 3 days per week.
Responsibilities
- Managing user queries via phone, email and system channels, ensuring timely and accurate responses.
- Routing queries to the appropriate supplier for resolution where required.
- Resolving queries directly where possible and escalating issues when necessary.
- Maintaining user access, system configuration and accurate records for audit purposes.
- Prioritising your workload to meet deadlines and service expectations.
- Identifying opportunities for process improvements and supporting wider team activities.
Qualifications
- Experience using spreadsheets as part of your day‑to‑day work.
- Ability to work effectively within a structured team environment.
- Strong relationship‑building skills with colleagues and clients.
- Knowledge of Oracle systems and navigation.
- Good analytical skills with a systematic approach to problem solving.
- Preferred
- Strong numerical skills.
This role is advertised as full‑time and offers flexible working arrangements.
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We think you need these skills to ace IT Functional Support Analyst in Newport
User Query Management
Oracle Systems Knowledge
Spreadsheet Proficiency
Analytical Skills
Problem-Solving Skills
Relationship-Building Skills
Workload Prioritisation
