At a Glance
- Tasks: Support high-quality IT service delivery and manage key components of complex programmes.
- Company: Join Sopra Steria, a leader in Aerospace, Defence and Security services.
- Benefits: Hybrid working, competitive salary, and a £1,500 referral bonus.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact on IT services for military personnel and their families.
- Qualifications: Experience in IT service delivery and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to grow your service management experience and make a real impact on how Information Technology services are delivered? As a Junior Service Manager, you will support the delivery of high‑quality Information Technology services, taking ownership of smaller services end to end or managing key components within larger, more complex programmes. You will work alongside an experienced Service Manager in a supportive and collaborative environment where continuous improvement, client satisfaction and innovation are part of everyday work.
This role sits within Sopra Steria's Aerospace, Defence and Security business, supporting the Ministry of Defence's Future Defence Infrastructure Services accommodation contract. FDIS delivers enhanced estates management services to serving military personnel and their families, managing a large portfolio of Service Family Accommodation properties. You will gain exposure to end‑to‑end service delivery across applications, infrastructure and business processes, while building effective working relationships with clients, suppliers and internal teams within the wider Service Management function.
What you'll be doing:
- Owning or supporting the delivery of Information Technology services across applications, infrastructure and business processes.
- Managing service performance against Service Level Agreements and Key Performance Indicators.
- Supporting service design, service transition and continuous improvement activities.
- Monitoring service performance and producing reporting and insights.
- Building effective working relationships with clients, suppliers and internal teams.
- Supporting major incidents and service changes when required.
What you'll bring:
- Experience working in an Information Technology service delivery or service management environment.
- An understanding of service levels, performance management and reporting.
- Knowledge of the Information Technology Infrastructure Library or equivalent service management frameworks.
- An organised and proactive approach with a clear sense of ownership.
- Confidence working with a range of stakeholders across different teams.
It would be great if you had:
- Exposure to contract or commercial management.
- An understanding of different service delivery models.
- Membership of a professional Information Technology body.
Location: Hemel Hempstead, Bristol, London, Manchester or North Yorkshire – hybrid working.
Security Clearance Level: Security Cleared (SC).
Junior Service Manager in Hemel Hempstead employer: Sopra Steria Limited
Sopra Steria is an exceptional employer that fosters a supportive and collaborative work culture, particularly for those in the Junior Service Manager role. With a focus on continuous improvement and client satisfaction, employees are encouraged to grow their service management skills while contributing to meaningful projects that support the Ministry of Defence. The hybrid working model across various locations, combined with opportunities for professional development and a generous referral bonus, makes Sopra Steria an attractive choice for individuals seeking a rewarding career in Information Technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission and values, especially in the context of service delivery. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your experience in IT service management and how you can contribute to continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Service Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Service Manager role. Highlight any relevant IT service delivery experience and show how you've contributed to service performance in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can make a real impact at StudySmarter. Be sure to mention specific examples of your achievements.
Showcase Your Understanding of ITIL:Since knowledge of ITIL or similar frameworks is key for this role, make sure to mention any relevant certifications or experiences. This will show us that you’re serious about service management and understand the industry standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sopra Steria Limited
✨Know Your Service Management Basics
Brush up on your knowledge of service management frameworks like ITIL. Be ready to discuss how these frameworks apply to the role and how you can leverage them to improve service delivery.
✨Showcase Your Organisational Skills
As a Junior Service Manager, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your proactive approach and how it led to positive outcomes.
✨Build Rapport with Stakeholders
Demonstrate your ability to build effective working relationships. Think of instances where you've collaborated with clients or team members to achieve a common goal. This will show your confidence in dealing with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in managing service performance or handling incidents. Practice articulating your thought process and decision-making strategies in these scenarios.
