At a Glance
- Tasks: Assist in processing ID cards and printing tasks while providing excellent customer service.
- Company: Join SSCL, a leader in public sector support services with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, health cash plan, and paid volunteering days.
- Other info: Full-time role in Gosport with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in the public sector.
- Qualifications: Team player with strong communication skills and a commitment to quality service.
The predicted salary is between 24636 - 27400 £ per year.
Due to an increase in responsibilities and workload, we are looking to add an additional Process Assistant to work in the Printing and Output Team. This role will assist in the process of ID Cards, Output and Printing. You will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others. This is a full‑time role, fully office based in Gosport, working between the core hours of 7am to 6.30pm.
What you will be doing:
- Process work in line with agreed procedures, business rules or scripts. This will include making calls, answering telephone, emails, queries, taking messages and processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Use various machines to produce output of ID cards and letters.
- Process work to the defined level of quality.
- Resolve queries, elevate where necessary and log if appropriate.
- Schedule and prioritise allocated work daily.
- Maintain and update information held on a database or manually.
- Maintain records for audit purposes.
What you will bring:
- The ability to work within a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and external clients.
- High‑quality customer service in a professional manner, creating trust and confidence.
- Assimilate and apply policies and procedures consistently.
- Accurate and timely delivery of tasks.
- There will be an element of physical activity involved in this role.
Employment Type: Full‑time, Permanent
Location: Gosport
Security Clearance Level: SC
Internal Recruiter: Rachel
Salary: £24,636
Benefits:
- 25 days annual leave with the choice to buy additional days
- Health cash plan
- Paid volunteering days and carers leave
- 4 x death in service life assurance
- Pension and generous flexible benefits fund
SSCL is the market leader in critical business support services for the UK public sector. Operating at scale since 2013, SSCL delivers savings to front‑line public services through digital solutions and innovative technology. We employ around 3,000 people and are recognised in the Top 20 of GPTW large workplaces.
Process Assistant - ID and Output in Gosport employer: Sopra Steria Limited
Sopra Steria Limited is an excellent employer, offering a supportive work culture in Newport that prioritises accuracy and professionalism. Employees benefit from a comprehensive package including 25 days of annual leave and a health cash plan, alongside opportunities for personal and professional growth within a dedicated team focused on impactful data protection. This role not only provides valuable experience but also contributes to meaningful work supporting the Ministry of Justice.
StudySmarter Expert Advice🤫
We think this is how you could land Process Assistant - ID and Output in Gosport
✨Tip Number 1
Get to know the company! Research SSCL and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that demonstrate your skills and how you can contribute to the Printing and Output Team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Process Assistant - ID and Output in Gosport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Process Assistant. We want to see how you can contribute to our Printing and Output Team, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your fit for the role.
Show Your Team Spirit:Since this role involves working within a team, let us know about your collaborative experiences. Share examples of how you've successfully worked with others in the past, as we value teamwork highly at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sopra Steria Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Process Assistant in the Printing and Output Team. Familiarise yourself with the tasks mentioned in the job description, like processing ID cards and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working within a team, be prepared to discuss your experiences collaborating with others. Think of examples where you've successfully worked as part of a team, resolved conflicts, or supported colleagues. Highlighting your ability to maintain good relationships will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
As a Process Assistant, providing high-quality customer service is key. Be ready to share specific instances where you've delivered excellent service, handled difficult situations, or built trust with clients. This will showcase your ability to create confidence in your interactions, which is crucial for this role.
✨Prepare for Practical Questions
Expect questions that assess your understanding of processes and procedures. Brush up on how to prioritise tasks and manage your time effectively, as these are essential skills for the position. You might also want to think about how you would handle unusual situations or queries, as this will demonstrate your problem-solving abilities.
