At a Glance
- Tasks: Lead a team to enhance customer experience and drive process improvements.
- Company: Join Sopra Steria Limited, a leader in customer service excellence.
- Benefits: Enjoy 25 days annual leave, health cash plan, and competitive perks.
- Other info: Flexible shifts, including weekends, with great career growth potential.
- Why this job: Make a real difference by fostering a customer-first culture.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sopra Steria Limited is looking for a Customer Experience Team Manager to lead a team of specialists in Durham.
You'll promote a customer-first culture and support your team to deliver high-quality outcomes while identifying process improvement opportunities.
This full-time role requires strong leadership skills and a commitment to excellent customer service.
You will work a range of shifts, including weekends, and receive competitive benefits, including 25 days annual leave and a health cash plan.
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We think you need these skills to ace Customer Experience Team Leader — Durham (Coaching & Impact)
Leadership Skills
Customer Service Excellence
Process Improvement
Team Management
Coaching Skills
Communication Skills
Problem-Solving Skills
