Specialist Case Worker - The Children\'s Funeral Fund for England
Specialist Case Worker - The Children\'s Funeral Fund for England

Specialist Case Worker - The Children\'s Funeral Fund for England

Blackpool Part-Time 14781 - 14781 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join us as a Caseworker, processing sensitive claims with care and empathy.
  • Company: SSCL is a leading provider of critical support services for the UK public sector.
  • Benefits: Enjoy 25 days annual leave, health cash plan, life assurance, and flexible working options.
  • Why this job: Make a real difference by supporting families during difficult times in a compassionate team environment.
  • Qualifications: Empathy, attention to detail, and strong written communication skills are essential.
  • Other info: Part-time hybrid role with training provided; flexibility encouraged!

The predicted salary is between 14781 - 14781 £ per year.

We are recruiting for a meticulous and empathetic individual to join our team as a Caseworker, demonstrating a keen eye for detail and the capacity to handle sensitive and potentially distressing information with the utmost care!

The Children’s Funeral Fund for England (CFF) is a Ministry of Justice (MoJ) scheme that provides funding for the essential elements of the funeral for a child and has been operational since July 2019.

The Specialist Case Working team receives applications to the Fund from burial and cremation authorities and funeral directors. The team receives and processes claims before they are submitted to the MOJ. Claims are logged on the claims management system and then case worked, ensuring the information is accurate and the MoJ has all the evidence needed to make a decision.

The information handled by the Specialist Case Work team can occasionally be sensitive, so you need to maintain a professional distance, but show empathy with the beneficiaries of the Fund and especially on the rare occasions you may be dealing directly with a bereaved family member. Whilst the team is rarely in direct contact with families, we are very proud to support them at a difficult time by processing the claims.

This is a part time hybrid role, working from home, and working from the Blackpool office every Wednesday, allowing for face-to-face team meetings, training and team building. We have two vacancies, both 22.5 hours per week. One person will work Monday to Wednesday and the other will work Wednesday to Friday. Due to the nature of the role, the days need to be full days and we can not consider anything less than 9am-5pm on each working day.

Training is provided through the Technical Mentorship, Glossary and all the training materials. This will allow you to respond to queries via email and cover the CFF’s helpline. The helpline operates Monday – Friday between 9am and 5pm.

What you\’ll be doing:

  • Receiving claim forms via email, checking for any existing claims for the same child and logging the new application on the CMS.
  • Confirming receipt of claim with the claimant (burial authority/funeral director or responsible person).
  • Talking directly to external partners, checking details relating to the funeral and chasing up missing information.
  • Providing advice and assistance about the Fund and answering questions about eligibility.
  • Confirming details for the funeral along with costs claimed, submitting the claim for review before being issued for determination.
  • Confirming the amount a claimant will receive or advise them of any reasons why their claim may not have been approved and then update all the appropriate files.
  • Deal with any enquiries from the DWP about claims for a Funeral Expenses Payment, making sure no multiple applications for public funding are made.

What you’ll bring:

  • Empathetic approach to the cases being handled.
  • Diligence towards work.
  • High standard of written work, as case working requires brief but detailed notes and regular communication with claimants and other service providers using the
  • Technical Guidance to offer assistance with complex queries.
  • Ability to maintain excellent working relationships and be willing to take on multiple tasks each day to make sure all service levels are met.

It would be great if you had:

  • Knowledge of the funeral industry or bereavement services.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type:Part-time, Permanent
Location: Blackpool
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £14,781.60per annum plus flex fund
Benefits:25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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Specialist Case Worker - The Children\'s Funeral Fund for England employer: Sopra Steria Group

At SSCL, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. Our part-time Specialist Case Worker roles in Blackpool not only provide competitive benefits, including generous annual leave and a health cash plan, but also foster a culture of empathy and teamwork, allowing you to make a meaningful impact while balancing your personal commitments.
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Contact Detail:

Sopra Steria Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Specialist Case Worker - The Children\'s Funeral Fund for England

✨Tip Number 1

Familiarise yourself with the Children's Funeral Fund for England and its processes. Understanding how claims are received, processed, and submitted will give you a significant advantage during interviews, as it shows your genuine interest in the role.

✨Tip Number 2

Demonstrate your empathy and communication skills in any interactions you have with us. Whether it's through networking or during the interview process, showing that you can handle sensitive situations with care will set you apart from other candidates.

✨Tip Number 3

Connect with current or former employees on platforms like LinkedIn to gain insights into the team culture and expectations. This can help you tailor your approach and demonstrate that you understand the nuances of working in such a sensitive environment.

✨Tip Number 4

Prepare to discuss your organisational skills and attention to detail. Since the role involves managing multiple claims and ensuring accuracy, be ready to provide examples from your past experiences that highlight these abilities.

We think you need these skills to ace Specialist Case Worker - The Children\'s Funeral Fund for England

Empathy
Attention to Detail
Strong Written Communication Skills
Case Management
Ability to Handle Sensitive Information
Interpersonal Skills
Organisational Skills
Problem-Solving Skills
Knowledge of the Funeral Industry
Ability to Work Independently
Time Management
Customer Service Skills
Technical Aptitude for Claims Management Systems

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Specialist Case Worker. Familiarise yourself with the Children’s Funeral Fund and its purpose, as well as the sensitive nature of the work involved.

Tailor Your CV: Highlight relevant experience that showcases your empathy, attention to detail, and ability to handle sensitive information. Use specific examples from previous roles that demonstrate your skills in case management or customer service.

Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for supporting bereaved families. Mention your empathetic approach and how your skills align with the requirements outlined in the job description.

Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A high standard of written work is essential for this role, so take the time to review your documents carefully before submitting them.

How to prepare for a job interview at Sopra Steria Group

✨Show Empathy

Given the sensitive nature of the role, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you handled delicate situations with care and compassion.

✨Highlight Attention to Detail

As a Case Worker, meticulousness is key. Be prepared to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to maintain high standards in documentation and communication.

✨Understand the Funeral Industry

While not mandatory, having some knowledge about the funeral industry can set you apart. Research common practices and terminology used in bereavement services, and be ready to discuss how this knowledge could benefit your role.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Think of situations where you had to juggle various responsibilities while maintaining service levels, and be ready to share those experiences.

Specialist Case Worker - The Children\'s Funeral Fund for England
Sopra Steria Group
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