SBS UK - Training Test Job - 20231123

Sopra Banking Software works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.

The role Sopra Banking Software is recruiting for a Technical Operator to work with our Managed Services team. This is a key service, working within live production environments, and attention to detail, quality and getting things right first time are essential. The Technical Operator role is to provide scheduling and monitoring of automated batch jobs, setting up new schedules and managing changes for our customers' normal business activity as well as projects.

Responsibilities

• Working with the Service Management tool, to ensure the workload is monitored and actioned when required
• Resolving, progressing or escalating calls appropriately and in line with customer SLA’s
• Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
• Assist the smooth transition from testing to production support mode
• Adhere to the company’s change process whenever a modification is required on customer systems
• Working in conjunction with other Sopra teams as per customer and workload requirements

Qualifications

We are interested in hearing from you if you have most of the following attributes:

• Experience working in an IT Operations role
• Ability to manage own workload
• Flexibility in working hours, and prepared to work on a rolling rota
• Meticulous attention to detail
• Strong verbal and written communication skills, with both internal and external clients
• Positive attitude to trying out different things and offering innovative solutions

If you do not have all of the above experience or skills we would still like to hear from you. As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ’s, bankruptcy, and a criminal record check; however, if you wish to know more about what is or is not acceptable please ask our recruitment team.

Additional Information

Sopra Banking Software is a certified Great Place to Work! We offer a flexible – hybrid working model of 2 days in office and 3 days working from home. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working. By joining the Sopra Banking Software team, you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits. We take pride in rewarding our colleagues through summer parties, treat days in the offices, and a social budget for each department. Salary range for this role is [Up to £XYZ / Circa £XYZ /] per annum. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.