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- Tasks: Join our Managed Services team as a Technical Operator, monitoring and scheduling automated batch jobs.
- Company: Sopra Banking Software partners with over 1,500 banks globally to enhance digital transformation.
- Benefits: Enjoy flexible hybrid working, competitive salary, 25 days holiday, and great perks like private medical insurance.
- Why this job: Be part of a certified Great Place to Work, contributing to innovative financial services with a supportive culture.
- Qualifications: Ideal candidates have IT Operations experience, attention to detail, and strong communication skills.
- Other info: We welcome applicants from all backgrounds and support inclusivity in our workplace.
The predicted salary is between 30000 - 42000 £ per year.
Sopra Banking Software works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.
The role
Sopra Banking Software are recruiting for a Technical Operator to work with our Managed Services team. This is a key service, working within live production environments, and attention to detail, quality and getting things right first time are essential. The Technical Operator role is to provide scheduling and monitoring of automated batch jobs, setting up new schedules and managing changes for our customers' normal business activity as well as projects.
Responsibilities
- Working with the Service Management tool, to ensure the workload is monitored and actioned when required
- Resolving, progressing or escalating calls appropriately and in line with customer SLA’s
- Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
- Assist the smooth transition from testing to production support mode
- Adhere to the company’s change process whenever a modification is required on customer systems
- Working in conjunction with other Sopra teams as per customer and workload requirements
Qualifications
We are interested in hearing from you, if you have most of the following attributes:
- Have experience working in an IT Operations role
- Ability to manage own workload
- Flexibility in working hours, and prepared to work on a rolling rota
- Meticulous attention to detail
- Strong verbal and written communication skills, with both internal and external clients
- Positive attitude to trying out different things and offering innovative solutions
If you do not have all of the above experience or skills we would still like to hear from you.
Additional Information
Sopra Banking Software are a certified Great Place to Work! We offer flexible – hybrid working model of 2 days in office and 3 days working from home. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working. By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits. We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.
SBS UK - Fixed Term Test Job - 20231123 employer: Sopra Steria Group
Contact Detail:
Sopra Steria Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SBS UK - Fixed Term Test Job - 20231123
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as the Service Management tool and Batch Scheduling System. Having hands-on experience or knowledge about these systems can give you a significant edge during the interview.
✨Tip Number 2
Demonstrate your attention to detail by preparing examples of how you've successfully managed workloads or resolved issues in previous roles. Be ready to discuss these experiences in a way that highlights your meticulous nature and problem-solving skills.
✨Tip Number 3
Show your flexibility and adaptability by being open to discussing your availability for the rolling rota. Employers appreciate candidates who are willing to adjust their schedules to meet business needs, so be prepared to share your thoughts on this.
✨Tip Number 4
Research Sopra Banking Software's culture and values, especially their commitment to inclusivity and employee well-being. During your conversation, mention how your personal values align with theirs, which can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace SBS UK - Fixed Term Test Job - 20231123
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Technical Operator position. Tailor your application to highlight relevant experience in IT Operations and attention to detail.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing workloads, working with service management tools, and any relevant technical skills. Use bullet points for clarity and focus on achievements that demonstrate your meticulous attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your flexibility in working hours and your positive attitude towards innovative solutions. Make sure to connect your skills and experiences directly to the job requirements.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Technical Operator role.
How to prepare for a job interview at Sopra Steria Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Operator. Familiarise yourself with batch scheduling systems and the importance of monitoring automated jobs, as this will show your genuine interest in the position.
✨Showcase Attention to Detail
Since meticulous attention to detail is crucial for this role, prepare examples from your past experiences where your attention to detail made a significant impact. This could be in IT operations or any relevant field.
✨Communicate Effectively
Strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Be ready to explain complex concepts in simple terms.
✨Demonstrate Flexibility
The job requires flexibility in working hours. Be prepared to discuss your availability and willingness to adapt to a rolling rota. Highlight any previous experiences where you successfully managed changing schedules.
