Senior Facilities Coordinator

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.

Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K.

Role Summary The Senior Facilities Coordinator supports the effective delivery of facilities management services across UK locations, ensuring a safe, compliant, and high-quality working environment. The role is operational and multi-disciplinary, supporting building operations, supplier and contractor management, health & safety compliance, space management, and workplace services. The role is customer-facing and contributes to service excellence, business continuity, efficient space utilisation, and statutory compliance. The Senior Facilities Coordinator acts as a key operational point of contact for UK facilities-related matters and supports both day-to-day operations and continuous improvement initiatives. The successful candidate will take a proactive, hands-on approach to facilities operations while supporting global standards and local regulatory compliance.

What You Will Do

• Support the day-to-day delivery of facilities services and building operations across UK sites
• Coordinate planned and reactive maintenance activities, including oversight of PPM schedules
• Arrange and supervise works with suppliers and contractors, ensuring minimal disruption to business operations
• Support the management of hard and soft FM services including M&E, cleaning, maintenance, waste, security, mailroom services, aesthetics, and minor refurbishments
• Organize and support on-site events and meetings ensuring excellent end user experience
• Assist with office moves, churn activity, space planning, and utilisation reviews
• Support delivery of facilities projects and site improvements
• Oversee and manage post room and courier activities
• Provide support during facilities-related emergencies and participate in out-of-hours response arrangements where required

Health, Safety & Compliance

• Assist with ensuring compliance with UK Health & Safety legislation and internal policies
• Support completion and review of risk assessments, RAMS, permit-to-work processes, and contractor inductions
• Assist with fire safety management activities including drills, inspections, and equipment checks
• Maintain accurate statutory, compliance, and audit records
• Support incident reporting, investigations, and follow-up actions
• Promote a positive health & safety culture across UK sites

Supplier & Contractor Management

• Support the management and performance of outsourced service providers
• Monitor service delivery against service levels and KPIs
• Ensure contractor compliance with site and safety standards
• Participate in service reviews and supplier transition activities

Financial & Commercial Support

• Support value-for-money initiatives and cost-control measures
• Assist with supplier onboarding and approvals
• Raise and manage purchase orders and support cost tracking across the UK Facilities budget
• Resolve invoice and cost queries related to facilities services
• Contribute data to support budget planning and monitoring

What You Will Bring

• First Aid (essential or willingness to obtain)
• IOSH Managing Safely (desirable)
• NEBOSH General Certificate (desirable)
• IWFM Level 4 or equivalent experience (desirable)
• Proactive and solutions-focused
• Customer-centric with a strong service ethos
• Highly organised with strong attention to detail
• Professional, adaptable, and resilient
• Committed to continuous improvement and development

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.

For more information on Sophos’ data protection practices, please consult our Privacy Policy.