Senior Manager, Sales Operations & Analytics in Oxford

About Sophos

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their AI-optimized services, technologies and products. Sophos is the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. The Sophos portfolio includes endpoint, network, email, and cloud security that interoperate through the Sophos Central platform. Sophos sells solutions through reseller partners, MSPs and MSSPs worldwide, defending more than 600,000 organizations from phishing, ransomware, data theft, and other cybercrimes. The solutions are powered by threat intelligence from Sophos X-Ops and the Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K.

Role Summary

The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross-functional partners. This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams. In this role, you will lead the analytics roadmap, run core operating cadences, and partner with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high-quality, actionable insights. The ideal candidate is a highly analytical leader with deep experience in Power BI, Salesforce, and enterprise data environments—capable of translating complex business questions into scalable reporting solutions and driving continuous improvement.

What You Will Do

• Tools, Systems & Data Infrastructure
  • Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance.
  • Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting.
  • Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer-health tools, and Snowflake).
  • Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards.
  • Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy.
• Analytics & Business Intelligence
  • Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams.
  • Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights.
  • Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership.
  • Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data-driven decision-making.
  • Perform deep-dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions.
• Operational Excellence & Cross-Functional Partnership
  • Align analytics, tooling, and reporting with GCX priorities, quarterly business reviews, MBO planning, and annual forecasting.
  • Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams.
  • Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking.
  • Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices.
  • Represent GCX as a subject matter expert in company-wide analytics and operational data initiatives.
• People Leadership
  • Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement.
  • Set team priorities, manage intake and sprint cycles, and ensure high-quality delivery across analytics initiatives.
  • Provide coaching and development opportunities to strengthen technical and business acumen within the team.

Key Metrics of Success

• Accuracy, scalability, and adoption of dashboards and analytical models across GCX.
• Reduction of manual reporting through automation and standardized datasets.
• Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders.
• Timely, high-quality insights that accelerate decision-making and drive business outcomes.
• Alignment of GCX reporting with enterprise-wide metrics, definitions, and governance.

What You Will Bring

• Required
  • 7+ years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics-focused roles.
  • 7+ years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance).
  • Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools.
  • Proficiency with Salesforce reporting, data structures, and cross-functional operational datasets.
  • Experience with Snowflake, Excel, and enterprise data environments.
  • Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders.
  • Proven experience supporting senior leaders and operational teams with actionable insights and data-driven recommendations.
  • Strong storytelling and communication skills—able to turn complex data into clear, concise insights for technical and non-technical audiences.
  • Experience mentoring or guiding analysts or junior team members.
• Preferred
  • Experience in SaaS or subscription-based businesses supporting post-sales or global customer organizations.
  • Familiarity with ServiceNow, PSA tools, customer-health platforms, and usage or telemetry analytics.
  • Background in SQL or Python for data extraction, transformation, or advanced analysis.
  • Experience working directly with regional field operations teams or sales executives.

In Canada, the base salary for this role ranges from $131,000 to $219,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. We encourage applicants who can contribute to the diversity of our team. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

What’s Great About Sophos?

• Sophos operates a remote-first working model. Some roles may require a hybrid approach.
• Applicants must have legal authorization to work without requiring employer sponsorship.
• Our people – we innovate and create, with a sense of fun and team spirit.
• Employee-led diversity and inclusion networks, education and advocacy.
• Annual charity and volunteering initiatives for employees.
• Global employee sustainability initiatives.
• Global fitness, trivia competitions, and wellbeing days.
• Monthly wellbeing webinars and training.

Our Commitment To You

We are committed to equality of opportunity. All applicants will be treated fairly and in accordance with the law regardless of gender, sex, gender identity, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. If we can make adjustments in the recruitment process to support you, please let us know.

Data Protection

If you share your CV or personal details, Sophos will hold them for 12 months in accordance with our Privacy Policy. You can request deletion or updates at any time. For more information on data practices, consult our Privacy Policy. We may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans.