At a Glance
- Tasks: Manage customer renewals and drive retention while identifying upsell opportunities.
- Company: Join Sophos, a leader in cybersecurity protecting 600,000 organisations worldwide.
- Benefits: Competitive salary, flexible working hours, and a chance to work with cutting-edge technology.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact in cybersecurity while developing your negotiation and relationship management skills.
- Qualifications: 4 years in Renewal Sales with strong communication and CRM skills.
The predicted salary is between 40000 - 50000 £ per year.
About Sophos
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI‑driven platform and expert‑led services.
Role Summary
The Renewal Representative is responsible for managing a portfolio of existing customers to drive on‑time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross‑sell motions. This role owns the end‑to‑end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth. The position typically handles mid‑market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships.
Shift timings – 12 PM – 9 PM IST
What you will do
- Own and manage a renewal book of business for assigned accounts.
- Engage customers proactively 90–120 days before contract expiration.
- Drive high renewal rates and achieve quarterly/annual retention targets.
- Execute pricing negotiations, contract discussions, and commercial conversations.
- Identify and qualify upsell/cross‑sell opportunities and collaborate with Account Executives.
- Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
- Partner with Customer Success Managers to address adoption risks and customer concerns.
- Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
- Develop account renewal strategies for at‑risk customers.
- Ensure accurate quoting, invoicing, and renewal documentation.
- Analyze churn drivers and recommend retention strategies.
- Maintain strong executive‑level customer relationships.
What you will bring
- 4 years of experience in Renewal Sales.
- Strong experience managing recurring revenue or subscription‑based business.
- Proven track record of meeting renewal/retention quotas.
- Experience with SaaS contracts, pricing, and subscription models.
- Strong negotiation and objection‑handling skills.
- Excellent stakeholder management and communication skills.
- Proficiency in CRM tools like Salesforce.
- Strong forecasting and pipeline management capabilities.
Renewal Representative (ME&SA) in Oxford employer: Sophos Group
At Sophos, we pride ourselves on being a leading employer in the cybersecurity sector, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for career advancement, all while working with cutting-edge technology in a supportive culture that values diversity and inclusion. Located in a vibrant area, our team enjoys flexible working hours and a strong focus on work-life balance, making Sophos an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Representative (ME&SA) in Oxford
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Sophos Group, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Sophos Group
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Sophos Group. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Renewal Representative (ME&SA) in Oxford
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Sophos Group insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Sophos Group that you’re committed to staying ahead in the game.
How to prepare for a job interview at Sophos Group
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Sophos Group to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Sophos Group.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
