At a Glance
- Tasks: Support and optimise Customer Success systems and processes using innovative tools.
- Company: Join Sophos, a leading cybersecurity firm protecting 600,000 organisations worldwide.
- Benefits: Competitive salary, bonus eligibility, comprehensive benefits package, and career growth opportunities.
- Other info: Collaborative environment with strong focus on data accuracy and process optimisation.
- Why this job: Make a real impact in customer success while working with cutting-edge technology.
- Qualifications: 2-4 years in operations or customer success, experience with ChurnZero and automation tools.
The predicted salary is between 60000 - 75000 £ per year.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K.
Role Summary
Sophos is looking for a Customer Success Operations Coordinator to support the execution, administration, and continuous improvement of Customer Success systems, processes, and programs. This role will play a critical part in scaling Customer Success by owning operational workflows, supporting the administration of platforms such as ChurnZero, and identifying opportunities to automate and optimize customer-facing processes using tools like Power Automate and AI capabilities. You will partner closely with Customer Success, Sales, Support, and Operations teams to improve efficiency, ensure data integrity, and enable consistent customer experiences at scale.
What You Will Do
- Customer Success Systems & Platform Administration
- Support day-to-day administration of ChurnZero, including journey, campaign, and playbook configuration
- Manage segmentation, audience targeting, and user access
- Assist in operationalizing customer lifecycle programs (onboarding, adoption, renewal, tech touch)
- Process Execution & Optimization
- Execute operational workflows supporting Customer Success programs
- Translate business requirements into scalable processes
- Maintain documentation, playbooks, and SOPs
- Automation & AI Enablement
- Identify opportunities to automate workflows and reduce manual effort
- Leverage tools such as Power Automate and AI assistants
- Support automated customer communications and task workflows
- Data & Reporting Support
- Maintain data quality through audits, imports, and validation
- Support dashboards and reporting for leadership
- Troubleshoot data issues and assist with integrations (Salesforce, etc.)
- Cross-Functional Collaboration
- Partner with Sales Ops, Support, IT, and other teams
- Support rollout of tools, workflows, and initiatives
What You Will Bring
- 2-4 years of experience in operations, customer success, or systems coordination roles
- Experience with Customer Success or CRM platforms (ChurnZero required)
- Familiarity with automation tools (Power Automate, Outreach, Zapier, etc.)
- Strong attention to detail and data accuracy
- Ability to translate business needs into scalable workflows
- Strong communication and collaboration skills
- Experience in SaaS or Customer Success environments preferred
In Canada, the base salary for this role ranges from $66,000 to $110,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
Data Protection
If you choose to explore an opportunity and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy.
Customer Success Operations Coordinator in Oxford employer: Sophos Group
At Sophos, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. As an EMEA North Payroll Specialist, you will benefit from extensive employee growth opportunities, competitive compensation, and the chance to work in a fast-paced environment that values diversity and excellence. Our commitment to your professional development and well-being makes Sophos a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Coordinator in Oxford
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Sophos Group, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Sophos Group
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Sophos Group. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Customer Success Operations Coordinator in Oxford
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Sophos Group insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Sophos Group that you’re committed to staying ahead in the game.
How to prepare for a job interview at Sophos Group
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Sophos Group to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Sophos Group.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
