AI Citizen Development Lead in Oxford

About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next‑gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, and other everyday and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X‑Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K.

Role Summary
The AI Citizen Development Lead will help Sophos scale secure, intelligent, and enterprise-grade business operations through modern AI-powered automation. This role goes beyond traditional workflow automation to design and implement AI-driven solutions using Microsoft Copilot Studio, agentic AI patterns, and advanced Power Platform capabilities. You will architect and deliver secure automation and AI solutions across Salesforce, EDI, order booking, and ERP ecosystems, leveraging enterprise AI architecture patterns such as RAG, orchestration frameworks, prompt engineering, and governed data access models. Working within the finance organization, you will work closely with Sales Operations, Revenue Operations, Finance, and IT, ensuring AI solutions are scalable, compliant, explainable, and aligned with Sophos’ cybersecurity-first principles.

What You Will Do

• Partner with business teams to identify automation opportunities, define clear requirements, and deliver solutions that improve internal and partner experiences.
• Drive automations that shorten order-to-cash cycles, reduce manual touchpoints, and improve revenue accuracy and leakage prevention.
• Measure, report, and communicate impact and ROI; gather stakeholder feedback and iterate to continuously improve solutions.
• Test, deploy, and support automations in production; perform root-cause analysis and implement continuous improvements and incident remediation.
• Lead end-to-end solution design and implementation using approved low-code/no-code platforms across Salesforce, EDI integrations, SAP ERP, and other business applications.
• Architect and deploy advanced AI architecture patterns—including RAG, prompt engineering, agent orchestration, and secure API/tool integrations—ensuring scalability, observability, and governed data access.
• Establish and enforce enterprise-grade governance and operational excellence: including testing, release management, monitoring, logging, access controls, and auditability for all automation and AI solutions.

What You Will Bring

• 3+ years of experience building enterprise-scale solutions with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Microsoft Fabric in enterprise environments.
• Proven ability to establish enterprise AI governance models, including secure data access and role-based controls.
• Strong systems-thinking mindset, with the ability to map complex business processes into robust, maintainable technical architectures that span multiple systems.
• Excellent documentation and communication skills; able to translate technical concepts for non-technical stakeholders and create clear requirements, designs, and impact reports.
• Ability to thrive in a global, cross-functional, collaborative environment, working with diverse teams across business, IT, and external partners.
• Hands-on experience implementing agentic AI, RAG architectures, prompt engineering, and orchestration patterns in real-world applications.
• Practical experience integrating AI agents with Salesforce, ERP (SAP preferred), EDI protocols, and order-to-cash operational systems.
• Proven track record designing scalable, supportable low-code/no-code solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Fabric) that minimise technical debt and fully align with enterprise IT guardrails.

Desirable Skills

• Programming experience (e.g., Python, SQL).
• Experience developing, training, and deploying machine learning models.

Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.
• Monthly wellbeing webinars and training to support employee health and wellbeing.

Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy.