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- Tasks: Engage with customers via email, chat, and social media to enhance their experience.
- Company: Join the vibrant team at Sophia Webster HQ in Stratford.
- Benefits: Enjoy competitive pay, generous holiday, and a product allowance.
- Other info: Great opportunities for learning and career growth in a dynamic environment.
- Why this job: Be part of a brand that values creativity and customer satisfaction.
- Qualifications: Experience in retail or online customer service is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We are currently recruiting in the Sophia Webster HQ for a Customer Experience Assistant. The role is based 4 days per week in Head Office with a day hybrid from home.
We would love to hear from anyone who is passionate about delivering the ‘Sophia Webster’ brand experience to our customers across all channels.
What you will be responsible for:
- Liaising with customers across email, live chat, WhatsApp, social media and phone lines.
- Resolving all questions, queries and complaints in an efficient and timely manner.
- Going above and beyond and seeking out the right resolution on a case-by-case basis by embodying the Sophia Webster tone of voice and ethos whilst giving your own personal touch to each interaction.
- Working in conjunction with other teams and third-party providers to resolve customer issues including and not limited to delivery, returns, repairs, website and account support and product information.
- Communicating effectively with members of the Sophia Webster team across all business functions to ensure each customer has the best possible experience.
- Identifying trends in customer behaviour and product quality and flagging to the relevant departments.
- Assisting with product send-outs from Sophia Webster HQ in London.
- Gaining insightful customer feedback through effective interactions across all channels and review websites and sharing across the brand.
About the ideal candidate:
- You are a self-starter, fast-paced, adaptable and resilient.
- You are super organised and passionate about customers receiving the best possible service and always willing to go above and beyond and think outside of the box.
- Ultimately when you face a problem you seek to resolve it.
- Excellent written communicator.
- Friendly and personable.
- Experience in retail and online Customer Service with a high-end retailer or brand.
- Shopify, Gorgias or other similar platform experience desirable.
- Available to commute to our studio in Stratford, E15.
WORKING AT SOPHIA WEBSTER
We have set a high bar to create the current small but mighty Sophia Webster team. We are looking for talented, hardworking and capable people with the right values, who want to do their best work with us.
We offer in return:
- Great learning opportunities in a fast paced entrepreneurial environment;
- Strong career progression;
- Fair and competitive salaries;
- Generous product allowance;
- 25 days holiday plus bank holidays.
Agency? Please note that we have our own in-house recruitment marketing and search functions and will not accept any third party CV’s/Applications from anyone unless invited to do so.
Customer Experience Advisor in Slough employer: Sophia Webster
Contact Detail:
Sophia Webster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Slough
✨Tip Number 1
Get to know the brand inside out! Dive into Sophia Webster's ethos and values. When you understand what makes them tick, you can tailor your conversations to resonate with their vibe.
✨Tip Number 2
Practice your communication skills! Whether it’s through email or live chat, being clear and friendly is key. Try role-playing scenarios with a friend to get comfortable with different customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who embodies the customer-first approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sophia Webster team!
We think you need these skills to ace Customer Experience Advisor in Slough
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about delivering the best experience for our customers, so share any relevant experiences that highlight this.
Be Personable: Remember, we’re looking for someone who embodies the Sophia Webster tone of voice. Use a friendly and approachable style in your writing to reflect your personality and how you’d interact with our customers.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Assistant role. Highlight your relevant skills and experiences that align with what we’re looking for, especially in retail and online customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sophia Webster
✨Know the Brand Inside Out
Before your interview, dive deep into the Sophia Webster brand. Familiarise yourself with their products, values, and customer service ethos. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your friendly and personable nature.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you went above and beyond to resolve a customer issue. Be ready to discuss how you identified trends in customer behaviour and how you approached problem-solving creatively. This will illustrate your adaptability and resilience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use like Shopify or Gorgias, and how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.