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For Companies At a Glance
- Tasks: Engage with customers via various channels and resolve their queries with a personal touch.
- Company: Join the vibrant team at Sophia Webster HQ, known for its unique brand experience.
- Benefits: Enjoy competitive pay, generous holiday, product allowance, and career growth opportunities.
- Other info: Fast-paced entrepreneurial culture with strong learning opportunities and career progression.
- Why this job: Be part of a dynamic environment where your passion for customer service truly makes a difference.
- Qualifications: Experience in retail or online customer service, excellent communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting in the Sophia Webster HQ for a Customer Experience Assistant. The role is based 4 days per week in Head Office with a day hybrid from home. We would love to hear from anyone who is passionate about delivering the ‘Sophia Webster’ brand experience to our customers across all channels.
What you will be responsible for:
- Liaising with customers across email, live chat, WhatsApp, social media and phone lines.
- Resolving all questions, queries and complaints in an efficient and timely manner.
- Going above and beyond and seeking out the right resolution on a case-by-case basis by embodying the Sophia Webster tone of voice and ethos whilst giving your own personal touch to each interaction.
- Working in conjunction with other teams and third-party providers to resolve customer issues including and not limited to delivery, returns, repairs, website and account support and product information.
- Communicating effectively with members of the Sophia Webster team across all business functions to ensure each customer has the best possible experience.
- Identify trends in customer behaviour and product quality and flag to the relevant departments.
- Assist with product send-outs from Sophia Webster HQ in London.
- Gaining insightful customer feedback through effective interactions across all channels and review websites and sharing across the brand.
About the ideal candidate:
- You are a self-starter, fast-paced, adaptable and resilient.
- You are super organised and passionate about customers receiving the best possible service and always willing to go above and beyond and think outside of the box.
- Ultimately when you face a problem you seek to resolve it.
- Excellent written communicator.
- Friendly and personable.
- Experience in retail and online Customer Service with a high-end retailer or brand.
- Shopify, Gorgias or other similar platform experience desirable.
- Available to commute to our studio in Stratford, E15.
WORKING AT SOPHIA WEBSTER
We have set a high bar to create the current small but mighty Sophia Webster team. We are looking for talented, hardworking and capable people with the right values, who want to do their best work with us.
We offer in return:
- Great learning opportunities in a fast paced entrepreneurial environment;
- Strong career progression;
- Fair and competitive salaries;
- Generous product allowance;
- 25 days holiday plus bank holidays.
Agency? Please note that we have our own in-house recruitment marketing and search functions and will not accept any third party CV’s/Applications from anyone unless invited to do so.
Customer Experience Advisor in London employer: Sophia Webster
Contact Detail:
Sophia Webster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in London
✨Tip Number 1
Get to know the brand inside out! Dive into Sophia Webster's ethos and tone of voice. When you chat with them, show that you understand their vibe and can embody it in your interactions.
✨Tip Number 2
Practice your communication skills! Whether it's through email or live chat, make sure you're ready to resolve queries efficiently. Role-play with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Sophia Webster team.
We think you need these skills to ace Customer Experience Advisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Sophia Webster brand shine through. We want to see how much you care about delivering an exceptional customer experience and how you can embody our ethos in your own unique way.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail and online customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Personable: Remember, we’re looking for someone friendly and approachable. Use a warm tone in your written application that reflects your personality. This will help us get a sense of who you are and how you might connect with our customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Sophia Webster team!
How to prepare for a job interview at Sophia Webster
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the Sophia Webster brand. Familiarise yourself with their products, values, and customer service ethos. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your friendly and personable nature.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you went above and beyond to resolve a customer issue. Be ready to discuss how you identified trends in customer behaviour and how you adapted your approach to meet their needs. This will showcase your adaptability and resilience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use like Shopify or Gorgias, and how they measure customer satisfaction. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.