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- Tasks: Engage with customers via various channels and resolve their queries with a personal touch.
- Company: Join the vibrant team at Sophia Webster HQ, known for its unique brand experience.
- Benefits: Enjoy competitive pay, generous holiday, product allowance, and career growth opportunities.
- Other info: Fast-paced entrepreneurial culture with strong learning opportunities.
- Why this job: Be part of a dynamic environment where your passion for customer service truly makes a difference.
- Qualifications: Experience in retail or online customer service, excellent communication skills, and a friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting in the Sophia Webster HQ for a Customer Experience Assistant. The role is based 4 days per week in Head Office with a day hybrid from home. We would love to hear from anyone who is passionate about delivering the ‘Sophia Webster’ brand experience to our customers across all channels.
What you will be responsible for:
- Liaising with customers across email, live chat, WhatsApp, social media and phone lines.
- Resolving all questions, queries and complaints in an efficient and timely manner.
- Going above and beyond and seeking out the right resolution on a case-by-case basis by embodying the Sophia Webster tone of voice and ethos whilst giving your own personal touch to each interaction.
- Working in conjunction with other teams and third-party providers to resolve customer issues including and not limited to delivery, returns, repairs, website and account support and product information.
- Communicating effectively with members of the Sophia Webster team across all business functions to ensure each customer has the best possible experience.
- Identify trends in customer behaviour and product quality and flag to the relevant departments.
- Assist with product send-outs from Sophia Webster HQ in London.
- Gaining insightful customer feedback through effective interactions across all channels and review websites and sharing across the brand.
About the ideal candidate:
- You are a self-starter, fast-paced, adaptable and resilient.
- You are super organised and passionate about customers receiving the best possible service and always willing to go above and beyond and think outside of the box.
- Ultimately when you face a problem you seek to resolve it.
- Excellent written communicator.
- Friendly and personable.
- Experience in retail and online Customer Service with a high-end retailer or brand.
- Shopify, Gorgias or other similar platform experience desirable.
- Available to commute to our studio in Stratford, E15.
WORKING AT SOPHIA WEBSTER
We have set a high bar to create the current small but mighty Sophia Webster team. We are looking for talented, hardworking and capable people with the right values, who want to do their best work with us.
We offer in return:
- Great learning opportunities in a fast paced entrepreneurial environment;
- Strong career progression;
- Fair and competitive salaries;
- Generous product allowance;
- 25 days holiday plus bank holidays.
Agency? Please note that we have our own in-house recruitment marketing and search functions and will not accept any third party CV’s/Applications from anyone unless invited to do so.
Customer Experience Advisor in City of London employer: Sophia Webster
Contact Detail:
Sophia Webster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in City of London
✨Tip Number 1
Get to know the brand inside out! Dive into Sophia Webster's ethos and tone of voice. When you chat with them, show that you understand their vibe and can embody it in your interactions.
✨Tip Number 2
Practice your communication skills! Whether it's through live chat or social media, being friendly and personable is key. Try role-playing scenarios with friends to nail down how you'd handle different customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your adaptability and resilience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sophia Webster team!
We think you need these skills to ace Customer Experience Advisor in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about delivering the best experience for our customers, so share any relevant experiences that highlight this.
Be Personable: Remember, we’re looking for someone friendly and approachable. Use a warm tone in your writing to reflect your personality. This will help us see how you might interact with our customers!
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in retail and online customer service, especially if you've worked with high-end brands. We love seeing how your background aligns with what we do at Sophia Webster.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sophia Webster
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the Sophia Webster brand. Familiarise yourself with their products, values, and customer service ethos. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your friendly and personable nature.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you went above and beyond to resolve a customer issue. Be ready to discuss how you identified trends in customer behaviour or product quality and how you communicated these insights to improve service. This will showcase your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use like Shopify or Gorgias, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.