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- Tasks: Onboard new customers to our genomic analysis platform and ensure seamless project execution.
- Company: Join SOPHiA GENETICS, a leader in data-driven medicine for cancer and rare disease patients.
- Benefits: Enjoy a comprehensive benefits package, remote work options, and a supportive team culture.
- Why this job: Make a real impact on patient outcomes while working with cutting-edge technology and innovation.
- Qualifications: BSc, MSc or PhD in Genetics or related fields; experience with NGS is a plus.
- Other info: Remote position with light travel; join a top-rated workplace recognised for innovation.
The predicted salary is between 36000 - 60000 £ per year.
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SOPHiA GENETICS
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Job Reference:
4016f7c1198f
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Do you bring technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus? Do you have a passion to be at the heart of diagnostic innovation?
If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Professional Services Team as anImplementation Scientistfor Central Western Europe,and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
Our Mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your Mission
As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.
Reporting to the EMEA Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination.
The value add:
- Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
- Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
- Coordinate technical and executive stakeholders at all levels both internally and externally
- Provide all onboarding support & technical training throughout the customer-defined NGS workflow
- Drive customer satisfaction through first routine run, and support ongoing application training
Requirements
Your Background:
- BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
- Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
- You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
- Excellent communication, presentation, and interpersonal skills are required
- Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required
- Must be fluent in English
As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
- World\’s most innovative companies (Top 10)
- World\’s smartest companies (Top 50)
- 100 Best Places to Work in Boston(2022-2025)
- Top 10 European biotechs startup to watch
- Top 25 East-Coast Biotech to watch
An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illness.
Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.
We decide; We do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
The process
We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:
- ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
- ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
- ‘I am a *job title* – What can SOPHiA GENETICS offer my career?’
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.If you need additional support for accessibility, please contact our TA team for assistance.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Location: Remote position with light travel
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Implementation Scientist employer: SOPHiA GENETICS
Contact Detail:
SOPHiA GENETICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Scientist
✨Tip Number 1
Familiarise yourself with the SOPHiA DDM Platform and its features. Understanding how the platform works and its impact on genomic analysis will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Network with current or former employees of SOPHiA GENETICS on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with Next-Generation Sequencing and related workflows in detail. Be ready to share specific examples of how you've successfully managed projects or resolved customer issues in previous roles.
✨Tip Number 4
Showcase your communication and interpersonal skills during any interactions with the company. Since the role involves working cross-functionally, demonstrating your ability to collaborate effectively will set you apart from other candidates.
We think you need these skills to ace Implementation Scientist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Genomics and Next-Generation Sequencing (NGS). Emphasise any technical knowledge and customer-focused roles you've held, as these are crucial for the Implementation Scientist position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for diagnostic innovation and how your background aligns with SOPHiA GENETICS' mission. Mention specific experiences that demonstrate your ability to manage projects and work collaboratively.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with technical and non-technical stakeholders in previous positions.
Use Clear Language: Ensure your application is written in clear, concise English. Avoid jargon unless it's directly relevant to the role. This will help convey your ideas effectively and show your proficiency in the language.
How to prepare for a job interview at SOPHiA GENETICS
✨Showcase Your Technical Knowledge
As an Implementation Scientist, it's crucial to demonstrate your understanding of Genomics and Next-Generation Sequencing (NGS) workflows. Be prepared to discuss specific projects or experiences where you've applied this knowledge, as it will show your capability to contribute effectively to the team.
✨Emphasise Customer Focus
Since the role involves onboarding new customers, highlight your customer service skills and any previous experience in a similar capacity. Share examples of how you've successfully managed customer relationships and resolved issues to ensure satisfaction.
✨Prepare for Cross-Functional Collaboration
The position requires working with various teams, so be ready to discuss your experience in cross-functional collaboration. Provide examples of how you've worked with technical and sales colleagues to achieve common goals, which will demonstrate your ability to integrate smoothly into their workflow.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics related to NGS and genomics. This will help you make a strong impression during the interview.
