Head of E-Commerce - Ceremony of Roses (12-Month FTC) New UK & Ireland, United Kingdom, London

Ceremony Of Roses are Sony’s in-house merchandise team that manage fan merchandise for a diverse roster of artists across multiple genres. We have a fantastic opportunity for a Head of E-Commerce to join the team on a 12-month fixed term basis during a period of significant growth and evolution across the company. As the business continues to scale rapidly, this role will be key in providing strategic and people-centric leadership to the E-Commerce team, reporting into the Managing Director of Ceremony of Roses.

You will be accountable for leading a best-in-class e-commerce operation, collaborating with senior leaders across the function to drive change, innovation and continuous improvement across our systems, processes and ways of working, whilst delivering a marketing-leading fan experience.

What you’ll do:

• Build and lead a team of E-Commerce Managers that execute creative E-commerce solutions responsible for generating and meeting sales targets, P&L analysis.
• Manage all aspects of the E-commerce business, including strategising, planning, developing, and executing plans, monitoring store/product performance, analytics and store traffic.
• Knowledge of implementing new concepts, digital marketing, SEO, CRM, Affiliate and social media strategies alongside excellent understanding of UX, customer flow, promotional campaigns and analysing performance metrics.
• Staying on top of current E-commerce trends & the latest Shopify developments alongside innovation and process optimisation initiatives.
• Continually seek out new opportunities to drive traffic, conversion and sales.
• Work cross-functionally with various internal/external teams to ensure the team execution of the business plan, implementing new strategies and last minute solutions when needed to raise the bar.
• Regular business reviews with key partners, constantly seeking ways to improve and move the business forward.

Who you are:

• Previous experience in a similar level role with both department and team leadership experience.
• A strategic thinker with high commercial acumen able to react quickly in a very fast-paced environment.
• Deep understanding and experience in E-Commerce and digital/social marketing.
• Strong team player with experience liaising with global teams and exceptional skills at building relationships.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.