At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues across various platforms.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Great chance to develop skills in IT operations and DevOps.
- Why this job: Be part of a dynamic team improving tech experiences for millions.
- Qualifications: Experience in IT support, troubleshooting, and familiarity with multiple operating systems.
The predicted salary is between 31500 - 38500 £ per year.
Why Sony Interactive Entertainment? Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.
We’re looking for an IT Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands‑on technical role focused on second‑line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement. The role is ideal for someone who enjoys troubleshooting, operational problem-solving, and working across a broad technical estate.
You’ll act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day‑to‑day reliability across the environment. You’ll take ownership of repeatable and business‑critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.
What You’ll Be Doing
- Managing and triaging operational support tickets
- Investigating technical and infrastructure issues
- Providing advanced desktop and endpoint support across Windows, Linux, and macOS
- Supporting infrastructure administration and maintenance activities
- Monitoring alerts and carrying out first‑line remediation
- Supporting vulnerability remediation and patch management processes
- Maintaining and improving operational runbooks and documentation
- Assisting with onsite support, and hands‑on troubleshooting when required
- Improving escalation quality and support processes
- Contributing to operational stability, repeatability, and continuous improvement initiatives
What We’re Looking For
We’re looking for someone with strong second‑line troubleshooting skills and a practical, investigative mindset. You should ideally have experience with:
- Windows, Linux, and macOS support
- Infrastructure and endpoint troubleshooting
- Ticketing systems such as Jira or similar platforms
- Monitoring and alerting tools
- Patching and vulnerability management processes
- Networking fundamentals and access control concepts
- Scripting or automation for operational tasks
- Documentation and process improvement
Experience or familiarity with DevOps environments, tooling, or operational support models would be a strong advantage. You should also be:
- Comfortable working across multiple teams and technologies
- Organised and process‑oriented
- Confident communicating with both technical and non‑technical users
- Interested in continuous improvement and operational maturity
- Comfortable using AI‑assisted workflows and tooling as part of day‑to‑day support activities
Why Join Us?
This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps support. You’ll gain exposure to infrastructure, developer platforms, monitoring, automation, and operational engineering practices while working closely with experienced technical teams. It’s an excellent opportunity for someone looking to grow into a broader infrastructure, platform, or DevOps engineering career path.
IT Support Engineer in Bristol employer: Sonyinteractiveentertainmentglobal
At Sony Interactive Entertainment, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of London. Our commitment to innovation fosters an environment where Data Engineers can thrive, with ample opportunities for professional growth and collaboration within a diverse team dedicated to enhancing PlayStation experiences globally. Enjoy competitive benefits and the chance to work on cutting-edge technology that shapes the future of gaming.
Contact Details:
Sonyinteractiveentertainmentglobal Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sonyinteractiveentertainmentglobal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Sonyinteractiveentertainmentglobal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sonyinteractiveentertainmentglobal!
✨Direct Apply to Sonyinteractiveentertainmentglobal
Let's not forget to apply directly through the Sonyinteractiveentertainmentglobal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sonyinteractiveentertainmentglobal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sonyinteractiveentertainmentglobal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sonyinteractiveentertainmentglobal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
