Facilities Assistant in City of Westminster

The Facilities Assistant will be part of a wider Facilities team responsible for the day‑to‑day operation of Sony Interactive Entertainment's London campus. The role supports the delivery of workplace services across multiple buildings, ensuring a safe, efficient, and welcoming environment for staff and visitors. It is a contract role with CBRE, working on‑site Monday to Friday at the Sony Interactive Entertainment (PlayStation) London office.

Responsibilities

• Monitor and manage the facilities helpdesk and facilities mailbox.
• Resolve facilities tickets in a timely and professional manner.
• Carry out daily building inspections and health & safety checks.
• Ensure meeting rooms, collaboration spaces, kitchens, and communal areas are maintained to a high standard.
• Conduct new starter inductions and workplace orientation tours.
• Maintain accurate records of new starters and leavers.
• Manage stationery ordering, stock control, and general office supplies.
• Act as the first point of contact for workplace‑related queries.
• Raise purchase orders and assist with budget tracking.
• Ensure site signage is current, compliant, and appropriately displayed.
• Carry out DSE assessments and provide workplace ergonomic support.
• Assist in maintaining compliance with Health & Safety legislation.
• Assist with organising Fire Marshal and First Aid training programmes.
• Support Health & Safety audits and compliance reviews.
• Support the planning and delivery of internal events, meetings, and workplace activities.
• Coordinate meeting room setups, furniture requirements, and hospitality arrangements.
• Liaise with catering and cleaning teams to ensure events are delivered successfully.
• Manage internal room bookings and event requests during Event Specialist absence.
• Coordinate apartment bookings and accommodation administration.
• Liaise with catering providers to arrange hospitality requirements.
• Coordinate cleaning schedules for apartments and event spaces.
• Support event planning, logistics, and on‑site event delivery.
• Act as a key point of contact for event stakeholders and visitors.

Qualifications

• Previous experience working within a Facilities, Workplace, Hospitality, or Corporate Services environment.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, particularly Microsoft Outlook, Excel, PowerPoint, and Teams.
• Ability to work independently and use initiative.
• Flexible, adaptable, and solutions‑focused approach.
• Strong attention to detail.
• Ability to work under pressure and meet deadlines.
• Experience coordinating suppliers, contractors, or service providers.

Desirable

• IOSH qualification or willingness to obtain.
• Experience supporting workplace events.
• Knowledge of Health & Safety legislation and risk assessments.
• Experience using Facilities Helpdesk systems.
• Experience managing room booking systems or accommodation bookings.

Personal Attributes

• Positive and proactive attitude.
• Strong team player.
• Professional and approachable manner.
• Pride in delivering exceptional workplace experiences.
• Willingness to learn and embrace new processes and technologies.

Equality, Diversity and Inclusion

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.