Optimisation Manager, PlayStation Plus in London

Our team operates within the "Services Commercial" group dedicated to driving growth and engagement of PlayStation's subscription services. This wider group strives to maximise new subscriber acquisition, improve subscriber retention, and provide a compelling reason for people to return to the service year after year. The Subscription Optimisation team shapes how PlayStation Plus operates across a complex and evolving global regulatory landscape. PlayStation Plus serves tens of millions of subscribers in over 70 markets, each with specific regulatory requirements we must meet to offer our subscription.

At a systems level the role leads how we respond to regulatory change and legal activity, delivering well‐balanced solutions that consider compliance, customer experience, and commercial impact. It brings together teams across Product, Engineering, Marketing, Operations, and Legal to deliver solutions end‐to‐end, often building from scratch or adapting quickly to meet evolving needs.

• Work closely with Legal and Business Affairs to interpret new and changing regulations across global markets.
• Proactively translate regulatory requirements into practical solutions, shaping system changes with a clear view of both compliance and business impact.
• Coordinate across Product, Engineering, Marketing, Commercial, and Operations to deliver changes that are compliant, sustainable, and commercially viable.
• Act as the central point for litigation and request‐for‐information activity, ensuring responses are accurate, consistent, and delivered on time.
• Support impact sizing and help assess risk across customer and business outcomes.

• Maintain a roadmap for how targeting, experimentation, core tooling and capabilities evolve over time.
• Explore new and creative ways to use existing functionality to support business goals more effectively.
• Test and validate new features and changes to ensure they work in real scenarios before rollout.
• Identify gaps between how something is designed and how it works day‐to‐day, and resolve them with Product teams.
• Define clear best practices so tools are used consistently across teams.

• Lead response to significant customer issues and escalations, ensuring clear, coordinated action across teams.
• Take on complex or non‐standard problems, defining practical paths forward where requirements are unclear or evolving.
• Ensure approaches to personalisation and targeting are compliant, consistent, and scalable across markets.

• 5+ years' experience (or equivalent) in operations, product, regulatory, or similar roles in a digital or technology‐led environment.
• A tenacity to learn how the technology and teams behind our product work – enabling the best recommendations for regulatory or delivery challenges.
• Strong organisational and project management skills, structured thinker with the ability to manage and prioritise multiple requests simultaneously.
• Strong communicator and collaborator to rally teams behind initiatives; strong documentation skills and organisational skills.
• Comfort negotiating with stakeholders, understanding their needs, and interpreting that into actionable delivery.

• Understanding of gaming and subscription customers and their needs.
• Understanding of subscription‐model businesses.

• Discretionary bonus opportunity
• Hybrid working
• Private medical insurance
• Dental scheme
• 25 days holiday per year
• On‐site gym
• Subsidised café
• Free soft drinks
• On‐site bar
• Access to cycle garage and showers

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.