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- Tasks: Lead a global team to optimise ALM systems and support game development.
- Company: Join PlayStation, a leader in the gaming industry with a vibrant culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on innovation and collaboration across cultures.
- Why this job: Shape the future of gaming while developing your leadership skills.
- Qualifications: Experience in team leadership and understanding of software development processes.
The predicted salary is between 60000 - 75000 £ per year.
As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contributing meaningfully to the future of PlayStation and the gaming industry.
You will lead our talented, multi‑cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential. ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (such as Jira and TestRail) that allow our studios to track progress, manage quality, and ship world‑class games.
What You’ll Be Doing
- Leadership of staff in multiple regions as part of the global ALM Support team and the wider PlayStation Studios QA Engineering pillar.
- Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimized to meet the unique needs of our studios.
- Responsible for staff recruitment, selection, training, development, and regular performance reviews.
- Ongoing coaching and mentoring as required, and recognition of successes.
- Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track progress and continually improve quality of support.
- Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team.
- Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals.
- Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.
- Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners.
Who You’ll Work With
- PlayStation Studios QA leadership.
- Studio heads, production teams, and internal studio QA managers.
- Internal and external partner test teams and leads.
- Sibling teams within the Global Creative, Technology and Services group.
Your Background
- Experience in staff development and leadership of a global team in a managerial role.
- A solid understanding of the Software Development Lifecycle and all related processes.
- Experience owning a technical service both operationally and strategically.
- Comfortable managing budgets and planning resources.
- Strong business writing, public speaking, presentation, and listening skills.
- Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion.
Beneficial Experience
- Management of a busy technical Service Desk.
- Good understanding of quality assurance techniques and testing methodologies.
- Solid gaming industry appreciation and understanding.
- Deep PlayStation and other console platform knowledge.
- Cross‑cultural/global working experience.
- Technical/administrative experience of supporting ALM enterprise tools (Jira, Confluence, TestRail, etc.) – ideally within a Service Desk environment.
- Ability to see a task through to completion, on time and to expected quality.
Desirable Qualifications
- Formal management and/or project management qualifications.
- ITIL Service Management.
- Service Desk Management (SDI/SDA).
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Associate Manager, ALM Support in Liverpool employer: Sony Playstation
Contact Detail:
Sony Playstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager, ALM Support in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PlayStation through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching PlayStation’s culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect their commitment to innovation and collaboration.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This helps us articulate our experience and skills confidently, especially when discussing our leadership style and technical knowledge.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Associate Manager position.
We think you need these skills to ace Associate Manager, ALM Support in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've motivated others and driven success in a collaborative environment.
Tailor Your Experience: When filling out your application, connect your past experiences directly to the role. Mention specific tools like Jira and TestRail, and how you've used them to improve processes or support teams.
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, showcasing your skills and experiences without unnecessary fluff. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sony Playstation
✨Know Your ALM Tools
Familiarise yourself with Jira and TestRail, as these are crucial for the role. Be ready to discuss how you've used these tools in past experiences, and think about specific examples where you optimised workflows or improved team efficiency.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in managing diverse teams. Highlight instances where you’ve successfully coached or mentored staff, and be ready to share how you fostered an inclusive environment that aligns with SIE’s cultural values.
✨Data-Driven Decision Making
Since the role involves managing budgets and resources, come prepared with examples of how you've used data to inform decisions. Discuss any metrics you've tracked to improve service delivery and how you balanced workloads effectively.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, whether it’s during a presentation or in casual conversation. Be ready to demonstrate your public speaking abilities and how you engage with different stakeholders.