At a Glance
- Tasks: Provide hands-on technical support and improve IT and DevOps operations.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Work with experienced teams and explore a career in infrastructure or DevOps.
- Why this job: Develop your skills in a dynamic environment while making a real impact.
- Qualifications: Strong troubleshooting skills and familiarity with Windows, Linux, and macOS.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for an IT / DevOps Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands‑on technical role focused on second‑line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement. The role is ideal for someone who enjoys troubleshooting, operational problem‑solving, and working across a broad technical estate. You’ll act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day‑to‑day reliability across the environment. You’ll take ownership of repeatable and business‑critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.
What You’ll Be Doing
- Managing and triaging operational support tickets
- Investigating technical and infrastructure issues
- Providing advanced desktop and endpoint support across Windows, Linux, and macOS
- Supporting infrastructure administration and maintenance activities
- Monitoring alerts and carrying out first‑line remediation
- Supporting vulnerability remediation and patch management processes
- Maintaining and improving operational runbooks and documentation
- Assisting with onsite support, and hands‑on troubleshooting when required
- Improving escalation quality and support processes
- Contributing to operational stability, repeatability, and continuous improvement initiatives
What We’re Looking For
We’re looking for someone with strong second‑line troubleshooting skills and a practical, investigative mindset. You should ideally have experience with:
- Windows, Linux, and macOS support
- Infrastructure and endpoint troubleshooting
- Ticketing systems such as Jira or similar platforms
- Monitoring and alerting tools
- Patching and vulnerability management processes
- Networking fundamentals and access control concepts
- Scripting or automation for operational tasks
- Documentation and process improvement
Experience or familiarity with DevOps environments, tooling, or operational support models would be a strong advantage. You should also be:
- Comfortable working across multiple teams and technologies
- Organised and process‑oriented
- Confident communicating with both technical and non‑technical users
- Interested in continuous improvement and operational maturity
- Comfortable using AI‑assisted workflows and tooling as part of day‑to‑day support activities
Why Join Us?
This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps support. You’ll gain exposure to infrastructure, developer platforms, monitoring, automation, and operational engineering practices while working closely with experienced technical teams. It’s an excellent opportunity for someone looking to grow into a broader infrastructure, platform, or DevOps engineering career path.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
IT / DevOps Support Engineer in Bristol employer: Sony Playstation
At Sony Interactive Entertainment, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. As an IT / DevOps Support Engineer, you'll have the chance to develop your skills in a dynamic technical environment while working alongside experienced professionals who are committed to continuous improvement and operational excellence. With a focus on employee growth and a commitment to diversity, we offer a unique opportunity for meaningful career advancement in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT / DevOps Support Engineer in Bristol
✨Tip Number 1
Get your hands dirty! Dive into practical troubleshooting scenarios that mirror the role. Whether it's fixing a network issue or resolving a ticket, showing you can handle real-world problems will make you stand out.
✨Tip Number 2
Network like a pro! Connect with current IT and DevOps professionals on platforms like LinkedIn. Ask questions, seek advice, and maybe even find a mentor who can guide you through the hiring process.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, scripts, or any automation work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace IT / DevOps Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT / DevOps Support Engineer role. Highlight your troubleshooting skills, familiarity with Windows, Linux, and macOS, and any experience with ticketing systems like Jira.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've contributed to operational stability or improved processes in previous positions. This is your chance to show your personality!
Showcase Your Technical Skills:In your application, don’t forget to mention any relevant technical skills, especially around monitoring tools, patch management, and scripting. We want to see how you can bridge the gap between IT support and DevOps operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sony Playstation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Linux, and macOS support. Be ready to discuss your troubleshooting experiences and how you've resolved technical issues in the past. This role is hands-on, so demonstrating your practical skills will really impress.
✨Familiarise Yourself with Tools
Get comfortable with ticketing systems like Jira and monitoring tools. If you can share specific examples of how you've used these tools to manage operational support tickets or improve processes, it’ll show that you’re proactive and well-prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to troubleshoot complex issues. Think about the steps you took, the challenges you faced, and how you communicated with both technical and non-technical users. This will highlight your investigative mindset and ability to bridge gaps between teams.
✨Emphasise Continuous Improvement
Talk about any experiences you have with process improvement or documentation. Share how you've contributed to operational stability and maturity in previous roles. This shows that you're not just about fixing problems but also about making things better for the future.
