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- Tasks: Lead a global team to enhance PlayStation's development services and support studios.
- Company: Join the iconic PlayStation brand and shape the future of gaming.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the gaming industry while developing your leadership skills.
- Qualifications: Experience in team leadership and a solid understanding of software development processes.
The predicted salary is between 60000 - 75000 £ per year.
As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contributing meaningfully to the future of PlayStation and the gaming industry. You will lead our talented, multi‑cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential. ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (such as Jira and TestRail) that allow our studios to track progress, manage quality, and ship world‑class games.
What You’ll Be Doing
- Leadership of staff in multiple regions as part of the global ALM Support team and the wider PlayStation Studios QA Engineering pillar
- Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimized to meet the unique needs of our studios
- Responsible for staff recruitment, selection, training, development, and regular performance reviews
- Ongoing coaching and mentoring as required, and recognition of successes
- Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track progress and continually improve quality of support
- Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team
- Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals
- Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work
- Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners
Who You’ll Work With
- PlayStation Studios QA leadership
- Studio heads, production teams, and internal studio QA managers
- Internal and external partner test teams and leads
- Sibling teams within the Global Creative, Technology and Services group
Your Background
- Experience in staff development and leadership of a global team in a managerial role
- A solid understanding of the Software Development Lifecycle and all related processes
- Experience owning a technical service both operationally and strategically
- Comfortable managing budgets and planning resources
- Strong business writing, public speaking, presentation, and listening skills
- Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion
Beneficial Experience
- Management of a busy technical Service Desk
- Good understanding of quality assurance techniques and testing methodologies
- Solid gaming industry appreciation and understanding
- Deep PlayStation and other console platform knowledge
- Cross‑cultural/global working experience
- Technical/administrative experience of supporting ALM enterprise tools (Jira, Confluence, TestRail, etc.) – ideally within a Service Desk environment
- Ability to see a task through to completion, on time and to expected quality
Desirable Qualifications
- Formal management and/or project management qualifications
- ITIL Service Management
- Service Desk Management (SDI/SDA)
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Associate Technical Service Manager employer: Sony Playstation
Contact Detail:
Sony Playstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Service Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those at PlayStation. Use LinkedIn or even gaming forums to connect and chat about your passion for the role.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Jira or TestRail, make sure to highlight that in conversations. Maybe even share a project where you used these tools effectively.
✨Tip Number 3
Prepare for interviews by brushing up on your leadership stories. Think of times when you’ve successfully managed a team or improved a process. We want to hear how you can lead our ALM Support team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the PlayStation family.
We think you need these skills to ace Associate Technical Service Manager
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've motivated others and driven success in a multicultural environment.
Tailor Your Experience: When describing your background, focus on your understanding of the Software Development Lifecycle and any relevant tools like Jira and TestRail. We’re looking for specific examples that demonstrate your technical expertise and operational management.
Be Clear and Concise: Use straightforward language and structure your application well. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at PlayStation.
How to prepare for a job interview at Sony Playstation
✨Know Your Stuff
Make sure you have a solid understanding of the Software Development Lifecycle and the tools mentioned in the job description, like Jira and TestRail. Brush up on your knowledge of quality assurance techniques and be ready to discuss how you've used these tools in past roles.
✨Show Your Leadership Skills
Since this role involves leading a global team, be prepared to share examples of your leadership experience. Talk about how you've developed staff, managed performance reviews, and fostered an inclusive environment. Highlight any specific strategies you've used to motivate and mentor your team.
✨Be Data-Driven
The job mentions using data and service metrics to track progress and improve quality. Come prepared with examples of how you've used data to make decisions in previous roles. This could include managing budgets or planning resources effectively.
✨Cultural Fit Matters
PlayStation values communication, innovation, collaboration, and inclusion. Think about how you can demonstrate these values during your interview. Share experiences that showcase your ability to work cross-culturally and how you've contributed to a positive team culture.