Head of E-Commerce - Ceremony of Roses (12-Month FTC) in City of Westminster

As the business continues to scale rapidly, this role will be key in providing strategic and people centric leadership to the E‑Commerce team, reporting into the Managing Director of Ceremony of Roses. You will be accountable for leading a best‑in‑class, e‑commerce operation collaborating with senior leaders across the function to drive change, innovation and continuous improvement across our systems, processes and ways of working, whilst delivering a marketing‑leading fan experience.

Responsibilities

• Build and lead a team of E‑Commerce Managers responsible for generating and meeting sales targets and performing P&L analysis.
• Manage all aspects of the E‑Commerce business, including strategising, planning, developing and executing plans, monitoring store/product performance, analytics and store traffic.
• Be knowledgeable in implementing new concepts, digital marketing, SEO, CRM, affiliate and social media strategies, and have an excellent understanding of UX, customer flow, promotional campaigns and analysing performance metrics.
• Stay on top of current E‑Commerce trends and the latest Shopify developments, and drive innovation and process optimisation initiatives.
• Continuously seek out new opportunities to drive traffic, conversion and sales.
• Work cross‑functionally with various internal/external teams to ensure the team executes the business plan, implements new strategies and provides last‑minute solutions when needed to raise the bar.
• Conduct regular business reviews with key partners, constantly seeking ways to improve and move the business forward.

Qualifications

• Previous experience in a similar level role with both department and team leadership experience.
• A strategic thinker with high commercial acumen able to react quickly in a very fast‑paced environment.
• Deep understanding and experience in E‑Commerce and digital/social marketing.
• Strong team player with experience liaising with global teams and exceptional skills at building relationships.

Benefits

• Modern office environment designed for you, empowering you to bring your best.
• Investment in professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• Opportunity to champion positive change, with scope to contribute to our social impact, diversity, equity and inclusion initiatives.
• An excellent range of benefits, including private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks.
• There is also time off over winter break.

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal‑opportunity employer and supports workforce diversity.