Head of Artist Accounts - Ceremony of Roses in London

Ceremony Of Roses are Sony’s in-house merchandise team who represent and deliver sell-out merch for a host of globally successful artists, telling their stories through compelling creative and quality product. We are a global media, branding, design and events company with a full service music merchandise arm, covering every aspect of merchandise sales, production and distribution worldwide. We are rapidly growing and have an exciting opportunity to join the team!

As the Head of Artist Accounts, you will play a pivotal role in guiding our Account Managers (AMs) to further success. This position will lead a team of professionals to deliver strategic and results-driven partnering solutions for our world’s top artists. This role demands a strategic leader with a keen understanding of the music merchandise industry, an ability to inspire and guide teams, and a commitment to excellence. This is a senior role that reports directly to the MD.

What you'll do:

• Create a supportive leadership environment by listening to Account Managers, educating them, inspiring high performance, and encouraging continuous improvement.
• Set clear expectations and hold AMs accountable for performance, feedback, and professional standards.
• Partner with AMs on key client accounts and represent the organisation in new business, onboarding, and client review settings.
• Use data‑driven insights—historical analysis, customer research, and trend awareness—to set financial goals and maximise revenue across all channels.
• Maintain strong cross‑functional communication across art, production, tour, retail, and ecommerce teams, ensuring smooth information flow and alignment.
• Lead structured team routines, including weekly AM meetings, monthly 1:1s, pipeline reviews, and future planning to drive quality control and performance.
• Conduct quarterly inventory reviews and executive‑level business reviews to support cost management, strategic road‑mapping, and long‑term growth.

Who you are:

• Previous proven experience of leading a high performing team.
• Experience in the music merchandising industry is preferred.
• Proven track record of fostering culture, developing and inspiring team members and setting high standards.
• Dynamic and creative problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues.
• Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and deliver difficult news to internal and external stakeholders.
• Must be able to multi-task, delegate responsibility and tasks while being flexible toward fast-moving project deadlines.
• Strong experience with Microsoft Office Suite.
• Proven experience in a role that requires strict confidentiality, outstanding organisational skills, and ability to maintain composure and effectiveness in high pressure situations.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please click here to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information. Please note that applicants must be at least 18 years of age.