At a Glance
- Tasks: Provide top-notch tech support and troubleshoot issues for Sony Music employees.
- Company: Join the vibrant team at Sony Music, a leader in the music industry.
- Benefits: Enjoy private medical cover, a generous pension scheme, and music industry perks.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing user experience and supporting innovative technology.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day.
You'll provide first-class technical support to users across the business, both in person and remotely, while helping to maintain and enhance our global technology environment.
This is a hands-on role that combines user support, troubleshooting, hardware deployment, and project work, offering the opportunity to work with a broad range of technologies while collaborating with colleagues across our global organisation.
If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.
What you'll do
- Serve as a key point of contact for technical support and representing the Service Desk.
- Deliver exceptional support to employees, ensuring a positive and professional user experience.
- Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
- Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels.
- Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools.
- Install, configure, and update software and hardware, ensuring devices are secure and operating effectively.
- Collaborate with colleagues across the wider Technology team to share knowledge, solve problems, and continuously improve support services.
- Create and maintain clear technical documentation, knowledge articles, and support guides.
- Assist with the rollout of new hardware, technology upgrades, and office moves.
- Contribute to local and global technology projects, gaining exposure to a broad range of business and technical initiatives.
- Identify opportunities to improve processes, enhance user experience, and increase operational efficiency.
Who you are
- You have previous experience in a Helpdesk, Desktop Support, IT Support role within a corporate environment.
- You enjoy helping people and take pride in providing excellent customer service.
- You have strong troubleshooting skills and enjoy diagnosing and resolving technical issues.
• You're comfortable supporting and working with technologies such as
- Microsoft Windows
- mac OS
- i OS and Android devices
- Microsoft 365, Azure and Intune
- Google Workspace
- You can manage competing priorities and remain calm under pressure.
- You're proactive, self-motivated, and capable of working independently when needed.
- You have excellent written and verbal communication skills and can explain technical concepts clearly to non-technical users.
- You enjoy collaborating with others and contributing to a supportive team environment.
- You're adaptable and flexible, with a willingness to support evolving business and technology needs.
What we give you
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks.
- There’s also time off over winter break
- Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive.
Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
Privacy Policy
Please click here to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.
Please note that applicants must be at least 18 years of age.
Desktop Support Analyst (6 month FTC) in London employer: Sony Music Global
At Sony Music, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that empowers creativity and professional growth. As a Producer in our dynamic London office, you'll enjoy a modern environment, competitive benefits including private medical cover and a generous pension scheme, and the opportunity to make a meaningful impact through our social initiatives. Join us to collaborate with talented individuals and shape the future of podcasting while enjoying unique perks within the music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst (6 month FTC) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sony Music Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sony Music Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sony Music Global!
✨Direct Apply to Sony Music Global
Let's not forget to apply directly through the Sony Music Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Analyst (6 month FTC) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sony Music Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sony Music Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sony Music Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
