Retail & Licensing Coordinator - Ceremony of Roses in London

Ceremony Of Roses are Sony's in-house merchandise team that manage the merch for a host of artists in many genres. We are rapidly growing and have an exciting opportunity to join the team! With the huge recent growth of direct to fan sales, we are seeking a person that can co‐ordinate our approvals process, ensuring timely, accurate and high‐quality approval outcomes across an expanding roster of artists, licensees and retail partners. This role will pay a critical role in supporting operations to maintain efficiency, speed and service standards.

Working closely with our retail and licensing managers, the Approval Coordinator will assist in managing a growing volume and complexity of approval requests for high‐profile artists and alongside ongoing day‐to‐day approvals for retail partners and licensees.

What you’ll do:

• Support the end-to-end approval process for licensed products, ensuring requests are tracked, reviewed, and actioned in a timely and accurate manner.
• Assist in managing approvals for a growing roster of high‐profile artists, with particular attention to priority accounts and limited retail programs.
• Act as a key point of support for retail sales and the wider approval processing team, helping to balance workload and maintain turnaround times.
• Communicate clearly and professionally with internal teams, licensees, and retail partners regarding approval status, feedback, and required amendments.
• Ensure feedback is consistent, detailed, and aligned with artist expectations, licensing agreements, and internal quality standards.
• Maintain accurate records and documentation related to approvals, updates, and partner communications.
• Contribute to continuous improvement of approval processes as volume and complexity increase.

Who you are:

• Experience of working in the fast-paced environment is essential.
• Familiar with licensing, retail and/or music merchandise is highly desirable.
• A passion to work in the music industry with a particular focus on bringing merchandise to our fans.
• Eager to learn how artist merch operates and is optimised.
• High detail-oriented with the ability to manage multiple priorities simultaneously.
• Able to work efficiently across volume, maintaining accuracy at all times.
• Collaborative by nature, with excellent communication and interpersonal skills.
• Organised and methodical, with the ability to juggle multiple tasks to meet deadlines.
• Highly adaptable and agile with the desire to build knowledge, always taking a solutions-focused approach.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.