Head of E-Commerce (12 month FTC) in London

Ceremony Of Roses are Sony’s in-house merchandise team that manage fan merchandise for a diverse roster of artists across multiple genres. We have a fantastic opportunity for a Head of E-Commerce to join the team on a 12-month fixed term basis during a period of significant growth and evolution across the company.

As the business continues to scale rapidly, this role will be key in providing strategic and people-centric leadership to the E-Commerce team, reporting into the Managing Director of Ceremony of Roses. You will be accountable for leading a best-in-class e-commerce operation collaborating with senior leaders across the function to drive change, innovation and continuous improvement across our systems, processes and ways of working, whilst delivering a marketing-leading fan experience.

What you’ll do:

• Build and lead a team of E-Commerce Managers that execute creative E-commerce solutions responsible for generating and meeting sales targets, P&L analysis.
• Manage all aspects of the E-commerce business, including strategising, planning, developing, and executing plans, monitoring store/product performance, analytics and store traffic.
• Knowledge of implementing new concepts, digital marketing, SEO, CRM, Affiliate and social media strategies alongside excellent understanding of UX, customer flow, promotional campaigns and analysing performance metrics.
• Staying on top of current E-commerce trends & the latest Shopify developments alongside innovation and process optimisation initiatives.
• Continually seek out new opportunities to drive traffic, conversion and sales.
• Work cross-functionally with various internal/external teams to ensure the team execution of the business plan, implementing new strategies and last minute solutions when needed to raise the bar.
• Regular business reviews with key partners, constantly seeking ways to improve and move the business forward.

Who you are:

• Previous experience in a similar level role with both department and team leadership experience.
• A strategic thinker with high commercial acumen able to react quickly in a very fast-paced environment.
• Deep understanding and experience in E-Commerce and digital/social marketing.
• Strong team player with experience liaising with global teams and exceptional skills at building relationships.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.