Ticketing Manager - RG Live

As a Ticketing Manager at RG Live, you are required to be a strong communicator, with ticketing experience and excellent analytical skills. You are required to be highly motivated and are responsible for the set-up and day-to-day management of ticketing across RG Live’s extensive event portfolio. This role reports to the Senior Ticketing Manager.

What you'll do:

• Main point person for partner liaison relating to concerts and trails in the UK.
• Responsible for all accurate instruction and delivery of new event builds and booking processes across various ticketing outlets.
• Line Manager to Ticketing Coordinator, including setting workload and ensuring targets are met to an impeccable standard.
• Devising and creating all tool kits and training guides for the department in line with the Senior Ticketing Manager.
• Guardian to the Ticketing Definitions and Comms process guideline to ensure uniformity in delivery.
• Maximising ticket sales and revenue through proactive management of inventory.
• Confirming details of any add-ons and upgrades accurately and finding ways to maximise secondary spend opportunities.
• Dealing with complex manifests and seating plans up to stadium level.
• Coordinating on-sale timings.
• Detailed knowledge of major ticketing platforms and managing allocations across a variety of them.
• Interfacing between promoters, agents, venues, marketing, and finance teams.
• Manage relationships with ticketing agents and box offices, focusing on excellent standards of customer service and experience at every touchpoint.
• Review and manage ticket agent and venue involvement and discrepancies to always ensure accuracy in reporting for stakeholders.
• Generating scheduled reports for internal (up to board level) and external stakeholders, including drawing relevant YoY and trend comparisons.
• Regular stakeholder liaison, leading meetings with feedback and insights, building trust and respect for the value that the Ticketing Department can have towards major business decision-making.
• Keeping a close eye on the finances and using this to influence decisions on where best to allocate time & attention ensuring we are maximizing revenue where possible.
• Reporting on final sales, providing relevant stats and figures adapted to departmental requirements.
• Liaising with event managers to provide relevant information and work proactively to identify and solve any issues as they arise.
• Tracking the latest trends and technology within the ticketing industry.
• Ensure that all ticketing activity from design to customer service and outbound selling is conducted in line with RG Live standards.
• Management of on-site box offices at large-scale events and festivals.
• Flexibility to work irregular hours (weekend/evenings/public holidays).

Who you are:

• Excellent numeracy skills with exceptional accuracy and attention to detail.
• Excellent IT skills including proficiency in using Microsoft Excel at an intermediate level or above.
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level.
• Proactive and demonstrates initiative, drive, and commitment to achieve objectives.
• Uses interpersonal skills to establish excellent rapport and working relationships.
• Self-motivated and takes ownership of personal and technical skills development.
• Well organized and adept at prioritizing workloads.
• Ability to work to deadlines and work calmly under pressure.
• Combines analytical thought with creativity to excel at problem-solving.
• Ability to delegate where necessary and step in to manage when required.
• Excellent customer service skills on the phone and face to face.
• Previous experience in ticketing with an understanding and enthusiasm for live events.

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day.
• A modern office environment designed for you, empowering you to bring your best.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next.
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity, and inclusion initiatives.
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks.
• There’s also time off over winter break.

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity. We employ, retain, promote, and otherwise treat all employees and job applicants according to their merit, qualifications, competence, and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition, or disability.

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