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- Tasks: Support users with tech issues, manage service requests, and assist in projects.
- Company: Join Sony Music, a vibrant global community in the music industry.
- Benefits: Enjoy private medical cover, a generous pension scheme, and music industry perks.
- Why this job: Be part of a dynamic team, drive positive change, and grow your skills.
- Qualifications: Experience in tech support and knowledge of various operating systems and cloud solutions required.
- Other info: This is a 6-month fixed-term contract; applicants must be 18 or older.
The predicted salary is between 36000 - 60000 £ per year.
As a Lead Tech Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team.
What you'll do:
- Represent the service desk and local infrastructure services
- Prioritise tickets / service requests
- Resolve issues within our agreed SLA’s
- Participate in Global Technology projects
- Support the Sony Music Global Technology environment, including hardware, software, tools and applications
- Troubleshoot across all common computing platforms and hardware
- Software installation and updates
Who you are:
- Previous helpdesk/desktop/infrastructure support experience in a corporate environment
- Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools
- Must show initiative and be able to work independently
- Analytical skills and technical troubleshooting
- Ability to work under pressure and meet deadlines
- Flexible with work schedule
What we give you:
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.
Lead Tech Support Analyst (6 month FTC) New London, England employer: Sony Music Entertainment (UK) Ltd.
Contact Detail:
Sony Music Entertainment (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Tech Support Analyst (6 month FTC) New London, England
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Google Workspace. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss these scenarios during your interview to demonstrate your analytical abilities.
✨Tip Number 3
Network with current or former employees of Sony Music or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider insights and potentially a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your flexibility and ability to work under pressure. Think of specific instances where you've had to adapt quickly or manage multiple priorities, as this aligns well with the demands of the role.
We think you need these skills to ace Lead Tech Support Analyst (6 month FTC) New London, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tech support, especially in corporate environments. Emphasise your familiarity with Microsoft Windows, macOS, and other platforms mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical skills and technical troubleshooting abilities. Mention specific examples of how you've resolved issues under pressure and contributed to team projects.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the role, such as knowledge of cloud solutions, networking, and software installation. This will help demonstrate your fit for the position.
Review and Proofread: Before submitting your application, take the time to review and proofread all documents. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete.
How to prepare for a job interview at Sony Music Entertainment (UK) Ltd.
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, macOS, iOS, Android, and Microsoft 365. Be prepared to discuss your experience with these platforms and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your analytical skills and technical troubleshooting abilities. Think of specific examples where you successfully resolved complex issues under pressure.
✨Familiarise Yourself with the Company
Research Sony Music and their Global Technology environment. Understanding their culture and values will help you align your answers with what they are looking for in a candidate.
✨Show Initiative and Flexibility
Be ready to discuss times when you took the initiative in your previous roles. Highlight your ability to work independently and adapt to changing schedules or priorities.
