Lead Tech Support Analyst (6 month FTC) London, England

As a Lead Tech Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team.

What you\’ll do:

• Represent the service desk and local infrastructure services
• Prioritise tickets / service requests
• Resolve issues within our agreed SLA’s
• Participate in Global Technology projects
• Support the Sony Music Global Technology environment, including hardware, software, tools and applications
• Troubleshoot across all common computing platforms and hardware
• Software installation and updates

Who you are:

• Previous helpdesk/desktop/infrastructure support experience in a corporate environment
• Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools
• Must show initiative and be able to work independently
• Analytical skills and technical troubleshooting
• Ability to work under pressure and meet deadlines
• Flexible with work schedule

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please clickhere to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.

Please note that applicants must be at least 18 years of age.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Current Notice Period *

Gross Annual Salary Expectations (£GBP) *

Do You Require Sponsorship to Work in the Job Location? * Select…

Please can you confirm that you are aged 18 or above? * Select…

Have you been previously employed at Sony Music Entertainment? * Select…

I certify that all information I have supplied on this form is correct to the best of my knowledge. I understand that omissions or deliberate misinformation will disqualify my application and if hired, would serve as grounds for dismissal. * Select…

The purpose of these questions is tohelp us evaluate and improve our diversity and inclusion efforts. Please note that answering is completely voluntary, your answers are anonymous and separate from your application. Whether or not you choose to take part has will not affect on your job application with us and any information you submit here will be kept secure and confidential and separate from your personal data and job application.

Age * Select…

Gender Identity * Select…

Race * Select…

Nationality * Select…

Sexual Orientation * Select…

Disability Status * Select…

Parental Status * Select…

Select…

Select…

Education (Highest level achieved by your parents/guardians) * Select…

By checking this box, I consent to Sony Music Entertainment UK collecting, storing, and processing my responses to the demographic data surveys above. *

#J-18808-Ljbffr