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- Tasks: Provide top-notch IT support to gaming developers and manage desktop services.
- Company: Join PlayStation, a global leader in entertainment and innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Why this job: Be part of a creative team that shapes the future of gaming.
- Qualifications: Hands-on experience in desktop support and a passion for technology.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.
Provision of desktop support services to gaming developers including game development kits, audio visual technology and telephony. Support team for all desktop hardware and software support.
Primary responsibilities:- Manage IT support services for game development specialists
- Management of an active service desk and monitoring and management of task allocation and completion within agreed SLAs
- Management of all aspects of day to day IT desktop support (workstations, cabling, telephony, software)
- Oversee and manage major desktop projects (workstations upgrades, software changes, staff moves)
- Installation and configuration of hardware & software
- Management and teaching IT skills to an apprentice
- Establishing and maintaining working relationships with the Development Studio
- Monitoring and control of IT service SLAs
- Staff management and resourcing for desktop support
- Responsible for desktop security and asset management control
- Management and distribution of IT peripherals
- Optimise desktop performance
- Participate in hardware and software product selection
- Ensure that the support team is fully conversant with IT and information security policy and guidance
- Ensure that the provision of services are compliant with Current Security Policies
- Good experience in a hands on support role
- Experience in desktop support, software support and infrastructure
- Establishing, managing and monitoring support processes for a high availability, high capacity site
- Workstation and desktop planning and management
- Managing a service desk
- Detailed desktop operating system knowledge/experience including Linux, MacOS, and Windows
- Strong Knowledge of desktop hardware
- Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)
- Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
- An ability to work under pressure and prioritise effectively
- Flexible, personable, client focused and problem solving mentality
- ITIL foundation preferable but not essential
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
IT Support Specialist II in Liverpool employer: Sony Interactive Entertainment
Contact Detail:
Sony Interactive Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist II in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PlayStation on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about desktop support, hardware, and software issues. We want to see that you’re not just knowledgeable but also passionate about IT!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled tricky IT issues before. We love candidates who can think on their feet and come up with creative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the PlayStation family. Let’s get you in the game!
We think you need these skills to ace IT Support Specialist II in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Specialist II role. Highlight your hands-on support experience and any relevant skills in desktop support, software support, and infrastructure. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and gaming, and explain why you’d be a great fit for our team. Don’t forget to mention any experience you have in managing service desks or working under pressure.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sony Interactive Entertainment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems like Linux, MacOS, and Windows. Be ready to discuss your hands-on experience with desktop support and any specific challenges you've faced in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues under pressure. Think about times when you had to prioritise tasks effectively and how you managed to keep the service desk running smoothly during busy periods.
✨Understand the Gaming Industry
Familiarise yourself with the gaming industry and PlayStation's products. Being able to speak passionately about gaming and how your skills can contribute to their success will set you apart from other candidates.
✨Emphasise Teamwork and Communication
Since you'll be working closely with game developers and possibly mentoring apprentices, highlight your ability to build relationships and communicate effectively. Share experiences where collaboration led to successful project outcomes.
