At a Glance
- Tasks: Provide IT support for game development teams and resolve technical issues.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Be part of a creative team that shapes gaming experiences.
- Qualifications: 3+ years in IT support, strong problem-solving skills, and a passion for gaming.
The predicted salary is between 36000 - 44000 £ per year.
Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview: As an IT Support Analyst, you will deliver IT support services for game development specialists across desktop support, service desk operations, and IT infrastructure. This includes game development kits, audio visual technology, and telephony. You will work closely with IT colleagues and development teams, taking ownership of day-to-day support tasks, resolving incidents, contributing to projects, and helping ensure a high-quality support experience.
Key Responsibilities:
- Provide IT support services to game development teams
- Support the service desk by logging, updating, and resolving tickets within agreed upon SLAs
- Diagnose and resolve incidents involving desktops, laptops, peripherals, accounts and mobile devices.
- Contribute to desktop and infrastructure-related projects, including workstation refreshes, software rollouts, office moves, hardware lifecycle management, and process improvements.
- Carry out installation and configuration of hardware, software and User Profiles + Groups
- Perform user onboarding, offboarding, device provisioning, account support, and access-related tasks in line with company processes.
- Maintain strong working relationships with all Studio stakeholders
- Maintain service performance against SLAs and escalate or report issues where appropriate
- Maintain accurate documentation of support activities and solutions
What You’ll Be Doing:
- Applying knowledge of desktop security and asset management processes
- Manage Inventory and distributing IT peripherals as required
- Optimising desktop and workstation performance
- Supporting hardware and software selection processes
- Applying IT and information security policies in day-to-day support activities
- Ensuring services align with current security policies and standards
- Ensuring we keep our estate security compliant by managing vulnerabilities and keeping software up to date.
What We’re Looking For:
- Minimum 3+ years’ experience in an IT Support based role.
- Good working knowledge of Windows, with exposure to macOS (Linux desirable)
- Working knowledge of service desk operations and support processes (ServiceNow Knowledge desirable)
- Working experience with Desktop hardware issues
- Working experience with Active Directory, Group Policy, Entra and JAMF. Experience with Ivanti, VMWARE, Qualys and DOMO desirable.
- Good problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to prioritise tasks and work effectively under guidance
- A proactive, accountable, and customer-focused mindset
- Desirable (not essential): Basic awareness of infrastructure and network concepts (e.g., Storage, VMWARE, DNS, DHCP)
- Interest in the gaming or creative industry
- Awareness of ITIL or IT service management concepts
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
IT Support Specialist employer: Sony Interactive Entertainment
Sony Interactive Entertainment is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Employees benefit from competitive compensation, flexible hybrid working arrangements, and ample opportunities for professional growth within a leading global brand. Join us to make a meaningful impact in a dynamic environment where your contributions are valued and recognised.
Contact Details:
Sony Interactive Entertainment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sony Interactive Entertainment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sony Interactive Entertainment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sony Interactive Entertainment!
✨Direct Apply to Sony Interactive Entertainment
Let's not forget to apply directly through the Sony Interactive Entertainment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sony Interactive Entertainment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sony Interactive Entertainment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sony Interactive Entertainment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
