Developer Support Manager

Why Sony Interactive Entertainment

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. SIE is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties in the world.

The role

We are seeking a passionate Developer Support Manager to lead a high‑performing developer support team based in Bristol, UK and San Mateo, CA. This role focuses on people leadership and operational excellence rather than hands‑on technical support. You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and partner feedback is translated into meaningful improvements across tools, SDKs and processes. The role requires working with teams in multiple time zones and may involve some travel throughout the year.

What You’ll Be Doing

• Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment
• Define team member development and career path opportunities and mentor them to achieve their goals
• Monitor and review individual performance, deliver regular performance appraisals
• Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team
• Work together with other groups and teams across different time zones
• Promote a strong developer support experience by focusing on effective and efficient support
• Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined
• Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually
• Report to the Developer Support Director, providing metrics and updates at regular intervals

What We Are Looking For

Must have

• 3–5+ years of experience managing software development, QA or software support teams
• Strong technical background with hands‑on understanding of support fundamentals and reporting analytics
• Track record of building and scaling high‑performing technical teams
• Experience with developer tools such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers
• Strong ability to influence and align stakeholders across teams
• Excellent communication and presentation skills across both technical and non‑technical audiences
• Ability to operate effectively in fast‑moving, ambiguous environments

Nice to have

• Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends
• Familiarity with AI tools and workflows
• Experience programming with languages such as C++
• Experience with Clang for LLVM and/or GNU GCC toolchains
• Experience with Windows, Linux or MacOS
• Knowledge and passion for the video games industry

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.