At a Glance
- Tasks: Lead a dynamic developer support team and enhance partner experiences.
- Company: Join Sony Interactive Entertainment, the powerhouse behind PlayStation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Work in a collaborative environment with diverse talent across the globe.
- Why this job: Make a real impact in the gaming industry while leading innovative projects.
- Qualifications: 3-5 years managing tech teams and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Why Sony Interactive Entertainment
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. SIE is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties in the world.
The role
We are seeking a passionate Developer Support Manager to lead a high‑performing developer support team based in Bristol, UK and San Mateo, CA. This role focuses on people leadership and operational excellence rather than hands‑on technical support. You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and partner feedback is translated into meaningful improvements across tools, SDKs and processes. The role requires working with teams in multiple time zones and may involve some travel throughout the year.
What You’ll Be Doing
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment
- Define team member development and career path opportunities and mentor them to achieve their goals
- Monitor and review individual performance, deliver regular performance appraisals
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team
- Work together with other groups and teams across different time zones
- Promote a strong developer support experience by focusing on effective and efficient support
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually
- Report to the Developer Support Director, providing metrics and updates at regular intervals
What We Are Looking For
Must have
- 3–5+ years of experience managing software development, QA or software support teams
- Strong technical background with hands‑on understanding of support fundamentals and reporting analytics
- Track record of building and scaling high‑performing technical teams
- Experience with developer tools such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers
- Strong ability to influence and align stakeholders across teams
- Excellent communication and presentation skills across both technical and non‑technical audiences
- Ability to operate effectively in fast‑moving, ambiguous environments
Nice to have
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends
- Familiarity with AI tools and workflows
- Experience programming with languages such as C++
- Experience with Clang for LLVM and/or GNU GCC toolchains
- Experience with Windows, Linux or MacOS
- Knowledge and passion for the video games industry
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Developer Support Manager in Bristol employer: Sony Interactive Entertainment
At Sony Interactive Entertainment, we pride ourselves on being not just the Best Place to Play, but also the Best Place to Work. Our Bristol location fosters a vibrant and inclusive work culture where employees are encouraged to grow through mentorship and career development opportunities. With a focus on operational excellence and collaboration across time zones, we offer a unique environment that empowers our team to make meaningful contributions to the gaming industry while enjoying the benefits of working for a leading technology company.
Contact Details:
Sony Interactive Entertainment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Developer Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sony Interactive Entertainment on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the PlayStation ecosystem. Familiarise yourself with their developer tools and recent updates. Showing that you’re in the know will impress the hiring team and demonstrate your passion for the role.
✨Tip Number 3
Practice your leadership stories! Since this role is all about managing a team, be ready to share examples of how you've successfully led teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Sony Interactive Entertainment.
We think you need these skills to ace Developer Support Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Developer Support Manager role. Highlight your experience in managing software development or support teams, and don’t forget to showcase your technical background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the gaming industry and how your leadership style can foster a positive team environment. Let us know how you can contribute to our mission at Sony Interactive Entertainment.
Showcase Your Communication Skills:Since this role involves working with various teams across different time zones, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and provide examples of how you've effectively communicated with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sony Interactive Entertainment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around developer tools like C++ compilers and performance analysis tools. Being able to discuss these topics confidently will show that you have the hands-on understanding they’re looking for.
✨Showcase Your Leadership Skills
Since this role focuses on people leadership, be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your experience with mentoring and performance appraisals to demonstrate your ability to foster a positive work environment.
✨Communicate Clearly
You’ll need to communicate effectively with both technical and non-technical audiences. Practice explaining complex concepts in simple terms, and be ready to discuss how you’ve influenced stakeholders across different teams in previous roles.
✨Be Ready for Ambiguity
This role requires operating in fast-moving and ambiguous environments. Think of examples from your past where you’ve navigated uncertainty and helped clarify tasks or remove obstacles for your team. This will show that you can thrive in dynamic situations.
