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- Tasks: Lead analysis and optimisation of employee processes on the ServiceNow platform.
- Company: Join PlayStation, a global leader in entertainment and innovation.
- Benefits: Remote-friendly work environment with a focus on collaboration and inclusivity.
- Other info: Embrace diversity and innovation in a dynamic, supportive workplace.
- Why this job: Make a real impact on employee experiences while working with cutting-edge technology.
- Qualifications: 8-10 years of business analysis experience, especially in ServiceNow roles.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role Overview We\’re seeking a highly experienced Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform. This role will have two primary responsibilities: 1) Product owner for Workplace Service Delivery and 2) Business lead for Agent design and orchestration across internal applications and throughout the employee experience. You\’ll partner with stakeholders across People and Places, People Tech and IT organizations to define requirements, improve workflows, and align solutions with our strategic goals. This is a highly collaborative, remote-friendly role that values initiative, clarity, and follow-through.
Responsibilities
- Engage cross-functional business partners to gather and document requirements across ServiceNow modules (WSD and HRSD).
- Facilitate workshops and virtual interviews to map current-state processes and co-design future-state improvements.
- Translate business needs into detailed user stories, process documentation, and acceptance criteria within Agile frameworks.
- Serve as a liaison between technical teams and business stakeholders to ensure timely, high-quality solution delivery.
- Collaborate with ServiceNow developers and architects to validate feasibility and support platform configuration.
- Support UAT efforts, test planning, execution, and issue resolution.
- Maintain documentation including SOPs, process flows, and release notes.
- Identify opportunities for workflow automation and efficiency gains aligned with ITIL principles and platform best practices.
- Stay up-to-date on ServiceNow capabilities and trends; contribute to roadmap and continuous improvement discussions.
Qualifications
- 8-10 years of business analysis experience, with at least 5 years in ServiceNow-centric roles.
- Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog.
- Familiarity with HRSD workflows and employee self-service experiences.
- Expertise in translating stakeholder needs into functional specs and agile artifacts (user stories, acceptance criteria).
- Comfortable working in distributed, remote environments using tools like Zoom, Confluence, JIRA, and Miro.
- Strong stakeholder engagement, facilitation, and written communication skills.
- Understanding of ITIL frameworks and enterprise governance models.
- ServiceNow certifications (CSA, WSD, HRSD) strongly preferred.
- Experience with scripting concepts, Flow Designer, or similar low-code automation platforms is a plus.
PlayStation isn\’t just the Best Place to Play – it\’s also the Best Place to Work. Today, we\’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
EEO Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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Sr. Employee Experience Technical Business Analyst employer: Sony Interactive Entertainment Europe Limited
Contact Detail:
Sony Interactive Entertainment Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Employee Experience Technical Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at PlayStation on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to business analysis and ServiceNow. Think about how you can showcase your experience with workflows and stakeholder engagement. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your knowledge of ServiceNow! Familiarise yourself with the latest features and trends. During interviews, mention how you can leverage these capabilities to improve employee experiences. It’ll show you’re proactive and up-to-date!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the PlayStation team. Let’s get you that interview!
We think you need these skills to ace Sr. Employee Experience Technical Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and business analysis. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Collaboration Skills: Since this role is all about working with cross-functional teams, let us know about your past experiences in collaborative environments. Share examples of how you’ve engaged stakeholders and facilitated workshops to drive improvements.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sony Interactive Entertainment Europe Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow, especially the Workplace Service Delivery and HR Service Delivery modules. Be ready to discuss how you've used these tools in past roles and how they can be optimised for better employee experiences.
✨Prepare for Collaborative Scenarios
Since this role is highly collaborative, think of examples where you've successfully engaged with cross-functional teams. Prepare to share how you facilitated workshops or virtual interviews to gather requirements and improve processes.
✨Master Agile Methodologies
Familiarise yourself with Agile frameworks and be prepared to discuss how you've translated business needs into user stories and acceptance criteria. Highlight any experience you have with tools like JIRA or Confluence to showcase your organisational skills.
✨Showcase Your Communication Skills
Strong written and verbal communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts with non-technical stakeholders. This will demonstrate your ability to bridge the gap between teams.