Overview
As a Technical Product Support Engineer, you will back the repair operations across Europe, Africa, the Middle East and Australia. You will provide hands-on technical and engineering support, drive repair improvement initiatives, and assist with new models and diagnostic tools rollout. You’ll track partner performance against KPIs and collaborate with HQ and cross-functional teams to resolve complex issues. This role sits at SIEE’s London head office, offering a pathway to influence repair quality and efficiency across a global network.
Pay / Benefits
- Discretionary bonus opportunity
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café/Free soft drinks/On site bar
Responsibilities
- Provide ongoing technical support to repair partners on diagnostics tools, equipment and processes
- Collaborate with cross-functional teams to resolve field technical and quality issues
- Distribute and manage technical equipment to repair partners per security policy
- Offer technical guidance for new product introductions and launches
- Support implementation and maintenance of new repair processes
- Review technical requirements with repair centres ensuring compliance
- Assist users of internal bespoke applications and troubleshoot
- Deliver training on new models/equipment to repair centres
- Drive repair partner process improvements to meet KPIs
- Enhance repair centre efficiencies in production flow, assembly and testing
- Prepare materials for technical meetings and follow up on actions
- Provide ad hoc analytical support
Key requirements
- 2+ years in electronic engineering or manufacturing (or graduate with necessary skills)
- Understanding of software installation/configuration and error log interpretation for troubleshooting
- Ability to diagnose hardware faults at circuit-board level
- Strong knowledge of electronics equipment and tools
- Technical mindset with problem-solving orientation
- Experience troubleshooting electronic products and embedded systems
- Hardware-focused background with some software exposure
- Experience introducing new technical equipment into repair environments
- Experience managing firmware releases to repair centres and testing releases internally
- Self-motivated, proactive, able to prioritise and meet deadlines
- Team player with fast, efficient work style and attention to detail
- Strong MS Office skills
- Desirable: basic project management, data trend analysis
- Useful: additional European language, multi-lingual experience
- Experience in consumer electronics
- Confluence and Jira experience
- problem-solving
- proactive
- team collaboration
- electronic engineering
- hardware diagnostics
- firmware management
Technical Product Support Engineer in London employer: Sony Interactive Entertainment America
At Sony Interactive Entertainment, we pride ourselves on being not just the Best Place to Play, but also the Best Place to Work. Our dynamic work culture fosters innovation and creativity, offering employees exceptional benefits such as hybrid working, a discretionary bonus, and access to an on-site gym and café. With a strong commitment to employee growth and a focus on inclusivity, SIE provides a unique opportunity for meaningful engagement and career development within the exciting world of gaming and technology.
Contact Details:
Sony Interactive Entertainment America Recruitment Team
