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- Tasks: Be the friendly face that welcomes patients and coordinates their care.
- Company: Join Sonrava, a leader in patient care dedicated to exceptional experiences.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Make a real impact on patients' lives while honing your customer service and sales skills.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Bilingual skills are a plus; training provided for new procedures.
The predicted salary is between 28800 - 43200 £ per year.
Overview The Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices. Responsibilities Essential Functions: Set and achieve personal sales goals while supporting the goals of the team. Greet patients in a timely, professional, and engaging manner. Introduce new patients to the office and staff. Provide patient consultations and communicate information about recommended treatments. Discuss cost of service, insurance coverage, and payment options with patients Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments. Nurture the patient relationship to encourage patient retention. Work as a team player to ensure each customer receives the best service possible. Supports strategic local marketing initiatives that help drive brand awareness and new patient growth. Qualifications Qualifications: Minimum of high school diploma or equivalent required. Customer service focused. Excellent time management and organizational skills. Preferred dental office experience. Preferred experience with dental insurance. Preferred experience with Denticon/Dentrix. Skills and Abilities: Two (2) years of sales, customer service or related work experience. Bilingual Spanish-English skills preferred. Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively. Ability to quickly learn new procedures and processes. Excellent communication and interpersonal skills High level of ownership, accountability, and initiative Friendly, outgoing, and motivated personality Work Environment and Conditions: Travel as needed for training and to perform job functions. Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens. Potential of prolonged sitting and standing #J-18808-Ljbffr
PCC - General Offices employer: Sonrava Health
Contact Detail:
Sonrava Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCC - General Offices
✨Tip Number 1
Familiarise yourself with the dental industry, especially the role of a Patient Care Coordinator. Understanding common procedures, treatments, and patient concerns will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the PCC position.
✨Tip Number 3
Practice your communication skills. Since the role requires exceptional interpersonal abilities, consider role-playing scenarios where you greet patients or discuss treatment options to build your confidence.
✨Tip Number 4
Network with professionals in the dental field. Attend local dental events or join online forums to connect with others who can provide insights or even referrals for the PCC position at Sonrava.
We think you need these skills to ace PCC - General Offices
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Care Coordinator. Familiarise yourself with the key functions such as greeting patients, coordinating treatment services, and nurturing patient relationships.
Tailor Your CV: Highlight your customer service experience and any relevant sales skills in your CV. If you have experience in a dental office or with dental insurance, be sure to emphasise that as it aligns well with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your communication skills and sales achievements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Sonrava Health
✨Showcase Your Customer Service Skills
As a Patient Care Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for providing an outstanding patient experience.
✨Demonstrate Your Communication Abilities
Effective communication is crucial in this role. During the interview, practice clear and concise responses. You might also want to highlight any experience you have in explaining complex information, such as treatment options or insurance details, to patients.
✨Prepare for Sales-Related Questions
Since the role involves achieving sales goals, be ready to discuss your sales experience. Think about times when you successfully met or exceeded targets and how you built relationships with clients to encourage repeat business.
✨Research the Company Culture
Understanding the company’s values and culture can help you align your answers with what they are looking for. Familiarise yourself with Sonrava's mission and any recent news or initiatives they have undertaken to show your genuine interest in the role.