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- Tasks: Be the friendly face that welcomes patients and coordinates their care.
- Company: Join Sonrava, a company dedicated to providing exceptional patient experiences.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Make a real impact on patients' lives while honing your customer service and sales skills.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Bilingual skills in Spanish are a plus; training provided for new procedures.
The predicted salary is between 28800 - 43200 £ per year.
The Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.
Responsibilities
- Set and achieve personal sales goals while supporting the goals of the team.
- Greet patients in a timely, professional, and engaging manner.
- Introduce new patients to the office and staff.
- Provide patient consultations and communicate information about recommended treatments.
- Discuss cost of service, insurance coverage, and payment options with patients.
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
- Nurture the patient relationship to encourage patient retention.
- Work as a team player to ensure each customer receives the best service possible.
- Support strategic local marketing initiatives that help drive brand awareness and new patient growth.
Qualifications
- Minimum of high school diploma or equivalent required.
- Customer service focused.
- Excellent time management and organizational skills.
- Preferred dental office experience.
- Preferred experience with dental insurance.
- Preferred experience with Denticon/Dentrix.
Skills and Abilities
- Two (2) years of sales, customer service or related work experience.
- Bilingual Spanish-English skills preferred.
- Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
- Ability to quickly learn new procedures and processes.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Friendly, outgoing, and motivated personality.
Work Environment and Conditions
- Travel as needed for training and to perform job functions.
- Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.
- Potential of prolonged sitting and standing.
PCC - General Offices employer: Sonrava Health
Contact Detail:
Sonrava Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCC - General Offices
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered at Sonrava. This knowledge will not only help you engage with patients more effectively but also demonstrate your genuine interest in their care during interviews.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you feel more comfortable discussing treatment options and addressing patient concerns, which is crucial for the PCC role.
✨Tip Number 3
Network with professionals in the dental field, especially those who have experience as a Patient Care Coordinator. They can provide valuable insights and tips that could give you an edge in your application process.
✨Tip Number 4
Showcase your sales skills by preparing examples of how you've successfully built relationships with customers in previous roles. Highlighting these experiences can set you apart as a candidate who understands the importance of patient retention.
We think you need these skills to ace PCC - General Offices
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, as these are key aspects of the Patient Care Coordinator role. Use specific examples to demonstrate your skills in managing patient relationships and achieving sales goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding customer service. Mention any previous experience in a dental office or with dental insurance, and explain how you can contribute to creating the Ultimate Patient Experience.
Highlight Communication Skills: Since exceptional communication is crucial for this role, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers or clients in past roles.
Showcase Teamwork and Initiative: In your application, illustrate your ability to work as part of a team and take initiative. Mention any experiences where you supported team goals or contributed to local marketing initiatives, as these are important for the PCC position.
How to prepare for a job interview at Sonrava Health
✨Showcase Your Customer Service Skills
As a Patient Care Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing an outstanding patient experience.
✨Familiarise Yourself with Dental Terminology
Understanding basic dental terms and procedures can set you apart from other candidates. Brush up on common treatments and insurance terms so you can confidently discuss them during the interview.
✨Demonstrate Your Sales Acumen
Since the role involves achieving sales goals, be ready to discuss your previous sales experiences. Highlight any strategies you've used to meet or exceed targets, and how you can apply those skills in a dental setting.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, patient care philosophy, or how success is measured in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
