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- Tasks: Welcome customers and manage appointments in a supportive healthcare environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Competitive salary, annual bonus, Boots discount, and flexible benefits.
- Why this job: Make a real difference in people's lives while working in a friendly team.
- Qualifications: Customer-focused attitude and strong communication skills; experience is a plus but not essential.
- Other info: Enjoy a modern clinic environment with excellent training and career support.
The predicted salary is between 23810 - 26500 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, working 5 days per week, including some weekends.
What’s in it for you:
- Salary: £23,810 per annum
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial - but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host- Welwyn Garden City employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Welwyn Garden City
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and Sonova to understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great first impressions, try role-playing with a friend or family member. Focus on being warm, approachable, and professional – just like you would be with customers in the clinic.
✨Tip Number 3
Be proactive! If you have the chance, visit the clinic before your interview. Observe how the staff interact with customers and take notes on what makes the environment welcoming. This will give you real-life examples to discuss during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team at Boots Hearingcare. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hearingcare Host- Welwyn Garden City
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and creating great first impressions.
Tailor Your Application: Make sure to tailor your application to the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and connect it back to how it can benefit our team at Boots Hearingcare.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sonova
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hearingcare Host. Familiarise yourself with the customer journey in a healthcare setting and think about how you can contribute to creating a warm and professional welcome for customers.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've successfully engaged with people in previous roles. Highlight your friendly and approachable attitude, as well as any experience you have in customer service or healthcare.
✨Demonstrate Organisational Skills
The job requires strong organisation and attention to detail. Be ready to discuss how you manage schedules, appointments, and administrative tasks. You might even want to bring up specific tools or systems you've used to keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how they measure success in the clinic. It’s a great way to demonstrate your enthusiasm for being part of their healthcare team.
