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- Tasks: Welcome customers, manage appointments, and support clinic operations in a friendly environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Competitive salary, annual bonus, Boots discount, free hearing aids, and flexible benefits.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Friendly attitude, strong communication skills, and a proactive team player mindset.
- Other info: Full training provided, with excellent career growth opportunities in a modern clinic.
The predicted salary is between 23810 - 26500 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience, supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The clinic environment:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, working 5 days per week, including some weekends.
What’s in it for you:
- Salary: £23,810 per annum
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for:
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial - but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host- Whiteley Village in Walton-on-Thames employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Whiteley Village in Walton-on-Thames
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and Sonova to understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great first impressions, think about how you can showcase your friendly and approachable attitude. Role-play with a friend or family member to get comfortable with common customer interactions.
✨Tip Number 3
Be proactive! If you have the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. It shows initiative and can give you insider knowledge!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Hearingcare Host- Whiteley Village in Walton-on-Thames
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and connect it back to how it aligns with our values at Boots Hearingcare.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your CV and cover letter well, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Sonova
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hearingcare Host. Familiarise yourself with the customer journey in a healthcare setting and think about how you can contribute to creating a welcoming environment.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your friendly and approachable attitude. Think of examples from your past experiences where you've successfully engaged with customers or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer service and teamwork. For instance, be ready to discuss how you would handle a busy clinic environment or manage appointment bookings effectively. Practising your responses can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
