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- Tasks: Lead and inspire teams while delivering exceptional customer experiences across multiple clinics.
- Company: Join Boots Hearingcare, a leader in hearing solutions and customer care.
- Benefits: Enjoy competitive salary, car allowance, discounts, and generous annual leave.
- Why this job: Shape the future of hearing care while developing your leadership skills.
- Qualifications: Qualified Audiologist with strong leadership and communication skills.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
At Boots Hearingcare, we are passionate about transforming lives through better hearing. We deliver tailored hearing solutions, comprehensive assessments, and outstanding customer care. As part of the Sonova family, we benefit from decades of expertise, leading the industry in innovation, manufacturing, and distribution of hearing aids and cochlear implants.
The Cluster Manager role provides a unique platform to build leadership experience, work closely with senior leadership, and develop towards future opportunities such as Senior Regional Sales Manager. You’ll play a pivotal role in shaping the success of your region and contributing to the growth of Boots Hearingcare.
As a Cluster Manager, you’ll work closely with the Senior Regional Sales Manager to provide hands-on leadership across multiple clinics. You’ll play a key role in supporting and developing your teams, maintaining strong operational standards, and driving performance. This is a great opportunity to lead by example, create a positive and motivated team culture, and ensure our customers receive the very best experience every time they visit.
You must be a qualified Audiologist, as this is a hybrid role combining leadership responsibilities with clinical delivery. You will spend 3 days per week in clinic operating as a Hearing Aid Audiologist, supporting service delivery, maintaining clinical excellence, and role-modelling best practice for your teams. This cluster covers the following locations: Kingston, Staines, Weybridge.
Benefits at Boots Hearingcare:
- Car Allowance: Enjoy a car allowance of £5064 pro rata in addition to your basic salary to support your commuting needs.
- Competitive Salary: DOE + Car Allowance and Monthly bonus.
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids: if you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
As a Cluster Manager, you will:
- Lead and inspire multi-site teams to deliver outstanding customer experiences.
- Support and develop colleagues through coaching, mentoring, and performance reviews.
- Drive operational and commercial performance across all clinics.
- Work clinically three days per week to support delivery and role model clinical standards.
- Collaborate with Regional and Support Office teams to deliver business priorities.
- Promote a culture of continuous improvement and high performance.
- Champion the values of Boots Hearingcare across your cluster.
Person Specification:
- Minimum of 5 years post-qualification experience in hearing care.
- Proven track record of exceeding commercial targets.
- Strong leadership and people management skills (multi-site experience desirable).
- Excellent communication and collaboration skills.
- A passion for delivering outstanding customer care and operational excellence.
Boots Hearingcare is an equal opportunity employer. At Boots Hearingcare, we are committed to equal opportunities and building the strongest, most inclusive teams in the marketplace.
Cluster Manager in Staines employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to current employees at Boots Hearingcare on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for customer care aligns with our mission at Boots Hearingcare. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven performance in previous roles. We want to hear about your impact and how you can bring that to our clinics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Boots Hearingcare family.
We think you need these skills to ace Cluster Manager in Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Cluster Manager role. Highlight your leadership experience and any relevant clinical qualifications to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hearing care and how your background makes you an ideal candidate for leading our teams.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s exceeding sales targets or improving team performance, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sonova
✨Know Your Stuff
Make sure you brush up on your audiology knowledge and the latest trends in hearing care. Being able to discuss clinical excellence and operational standards confidently will show that you're not just a leader, but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. This will help demonstrate your ability to drive results across multiple clinics.
✨Understand the Company Culture
Familiarise yourself with Boots Hearingcare's values and mission. Be ready to discuss how you can champion these values within your cluster and promote a culture of continuous improvement and high performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to customer care and how they measure success in their clinics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
