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- Tasks: Welcome customers and ensure a smooth journey in our friendly clinic.
- Company: Join Boots Hearingcare, part of the innovative Sonova family.
- Benefits: Enjoy a competitive salary, discounts, free hearing aids, and generous leave.
- Why this job: Make a real difference in people's lives through exceptional customer care.
- Qualifications: Customer-facing experience and a passion for service are key.
- Other info: Full training provided; we celebrate diversity and support your growth.
The predicted salary is between 16800 - 19800 £ per year.
Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing.
As a Hearingcare Host, you’ll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you’ll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.
What you’ll be doing:
- Greeting customers with warmth, empathy, and professionalism.
- Managing appointment schedules, check-ins, and reschedules.
- Making daily confirmation calls to reduce no-shows.
- Handling general queries about hearing tests, hearing aids, and aftercare.
- Engaging with in-store customers to raise awareness of hearing services and encourage bookings.
- Supporting administrative tasks such as filing, stock control, and payments.
- Keeping the clinic and reception areas tidy, organised, and welcoming.
Benefits at Boots Hearingcare:
- Salary: £23,810 + Annual Bonus
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids if you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
Person Specification:
- Friendly, approachable, and customer focused.
- Confident speaking with the public and handling busy situations.
- Highly organised with strong attention to detail.
- Comfortable using IT systems and managing schedules.
- A team player with a proactive, can-do attitude.
You’ll also need:
- Previous experience in a customer-facing role.
- Willingness to travel for training or support other clinics when required.
If you’ve worked in customer service, retail, or healthcare before- brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.
Boots Hearingcare is an equal opportunity employer. At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Hearingcare Host - Solihull employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host - Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! As a Hearingcare Host, you'll be interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach to customer care.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to engage with customers right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Hearingcare Host - Solihull
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer care and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or healthcare that showcase your skills in a busy environment, just like we do at Boots Hearingcare.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Hearingcare Host role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Boots Hearingcare.
How to prepare for a job interview at Sonova
✨Show Your People Skills
As a Hearingcare Host, you'll be the friendly face of the clinic. Make sure to highlight your customer service experience and share examples of how you've gone above and beyond for customers in the past. This will show that you genuinely care about making a difference in people's lives.
✨Know the Role Inside Out
Familiarise yourself with the job description and the services offered by Boots Hearingcare. Be prepared to discuss how you can contribute to creating a warm and professional environment. Mention specific tasks like managing appointment schedules or handling queries, and how you would approach them.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, think of examples where you've successfully managed multiple tasks or maintained order in a busy environment. You could mention how you prioritised tasks in previous roles or how you kept track of schedules to ensure everything ran smoothly.
✨Emphasise Teamwork and Adaptability
Being a team player is crucial in this role. Share experiences where you've collaborated with others to achieve a common goal or adapted to changing situations. This will show that you're not only proactive but also ready to support your colleagues and contribute to a positive team dynamic.
