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- Tasks: Support customers on their hearing journey and assist Audiologists in delivering top-notch care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to changing lives.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and 25+ days of annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills required.
- Other info: Structured training and clear progression pathway to become a qualified Audiologist.
The predicted salary is between 24380 - 24380 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.
The clinic environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment-based services
- Strong clinical and operational support
- Clear processes and high standards of care
The role involves:
- Being the first point of contact for customers, providing a warm and professional welcome
- Carrying out hearing screenings and pre-clinic checks
- Supporting hearing aid maintenance, aftercare, and troubleshooting
- Assisting Audiologists with clinic flow and customer preparation
- Confidently discussing hearing health, ear care products, and next steps with customers
- Managing administration, appointments, and customer records accurately
- Playing an active role in delivering a high-quality, customer-centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements include:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you:
- Salary: £24,380 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
We are looking for candidates with:
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team.
Hearing Wellness Advisor- Sheffield Meadowhall employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Sheffield Meadowhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service experience and your passion for hearing health. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this one. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hearing Wellness Advisor- Sheffield Meadowhall
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know how much you enjoy working with customers. Share any experiences where you've made a positive impact on someone's day, especially in a healthcare or retail setting.
Highlight Relevant Skills: Make sure to mention your communication and organisational skills. We want to see how you can balance customer interactions with administrative tasks, so give us examples of how you've done this in the past.
Express Your Interest in Audiology: Let us know why you're interested in hearing health and audiology. Whether it's personal experience or a genuine curiosity, sharing your motivation can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Sonova
✨Know Your Stuff
Familiarise yourself with the latest hearing technology and audiology practices. Being able to discuss these topics confidently will show your genuine interest in the field and impress the interviewers.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in previous roles. This position is all about supporting customers, so demonstrating your ability to connect and communicate effectively will be key.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to healthcare and customer service, and practice articulating your thoughts clearly and confidently.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company. This shows your enthusiasm and helps you understand if this is the right fit for you. Think about asking about training opportunities or career progression.
