Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers on their hearing journey and assist Audiologists in delivering top-notch care.
- Company: Join Boots Hearingcare, a leader in audiology with a commitment to changing lives.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and 25+ days of annual leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in audiology.
- Qualifications: GCSEs in Maths, English, and Science; strong customer service skills required.
- Other info: Structured training and clear progression pathway to become a qualified Audiologist.
The predicted salary is between 19700 - 19700 £ per year.
If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives, this Hearing Wellness Advisor role offers a rewarding entry point into a long‑term audiology career. You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology, backed by the scale, stability, and investment of Boots Hearingcare.
This is a hands‑on, customer‑facing role with real responsibility, structured development, and a clear future pathway. In this role, you will work across all 3 Leeds locations: Thorpe Park, Birstall, and Whiterose.
The clinic environment includes:
- Access to the latest hearing technology and hearing aid solutions
- Structured diaries and appointment‑based services
- Strong clinical and operational support
- Clear processes and high standards of care
As a Hearing Wellness Advisor, you’ll:
- Be the first point of contact for customers, providing a warm and professional welcome
- Carry out hearing screenings and pre‑clinic checks
- Support hearing aid maintenance, aftercare, and troubleshooting
- Assist Audiologists with clinic flow and customer preparation
- Confidently discuss hearing health, ear care products, and next steps with customers
- Manage administration, appointments, and customer records accurately
- Play an active role in delivering a high‑quality, customer‑centric service
You’ll be trusted with responsibility and supported to grow your capability over time.
From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands‑on experience in store.
This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist. With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.
Entry requirements:
- GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
- Strong performance and customer focus
- Ability to balance academic study with clinical practice
What’s in it for you:
- Salary: £24,780 per annum
- Monthly bonus scheme
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme (including salary sacrifice)
- Life assurance
- Flexible Benefits Box – tailor your package
- Telus wellbeing support – confidential support inside and outside work
- 25 days annual leave, increasing to 30 with service, plus bank holidays
- Long service awards recognising your contribution
We’re looking for:
- A strong customer-service background (healthcare or retail ideal)
- Confidence working with customers in a consultative environment
- Excellent communication and organisational skills
- Strong attention to detail and administration skills
- A genuine interest in hearing health and progression into audiology
- GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry
We care. We drive innovation. We strive for excellence. We build the best team.
Hearing Wellness Advisor- Leeds employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Wellness Advisor- Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Hearingcare. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service experience and your passion for hearing health. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hearing Wellness Advisor- Leeds
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know how much you enjoy working with customers. Share any experiences where you've made a positive impact on someone's day, especially in a healthcare or retail setting. We want to see that genuine interest in helping others!
Highlight Relevant Skills: Make sure to mention your communication and organisational skills. We’re looking for someone who can juggle multiple tasks while keeping everything running smoothly. If you’ve got experience with administration or customer records, don’t forget to include that too!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and phrases to show that you understand the role and its responsibilities. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sonova
✨Know Your Stuff
Familiarise yourself with the basics of hearing health and audiology. Understand common hearing issues and the technology used in hearing aids. This will help you engage confidently with interviewers and show your genuine interest in the role.
✨Customer-Centric Mindset
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer, as this role is all about providing exceptional service to clients on their hearing journey.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and concisely. Practising common interview questions can help you feel more at ease and ready to tackle any curveballs during the actual interview.
✨Dress the Part
Make sure to dress professionally for your interview. A smart appearance shows respect for the interview process and reflects the professional environment you'll be working in. Plus, it boosts your confidence!