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- Tasks: Provide first-line IT support, resolve issues, and maintain systems for colleagues.
- Company: Join Boots Hearingcare, a leader in personalised hearing solutions and part of the Sonova family.
- Benefits: Enjoy discounts, free hearing aids, flexible benefits, generous leave, and life assurance cover.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to improving lives through better hearing.
- Qualifications: Experience in IT support, strong communication skills, and a proactive, organised mindset required.
- Other info: This is a 6-month fixed-term contract with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
**Join Our Team as an IT Service Desk Associate- 6 Month FTC **
About the Role:
Are you the go-to person for IT support in your circle? Ready to turn that into a rewarding career with one of the UK’s most trusted healthcare brands?
We’re looking for a proactive and organised IT Service Desk Associate to join our growing team on a 6 Month Fixed Term Contract. You’ll be the first line of support for colleagues across the business- helping keep systems running smoothly and resolving issues with professionalism and care.
About Us
Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.
Benefits at Boots Hearingcare
- Boots Discount Card : Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids if you need them as an employee!
- Free Flu Vaccine : Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
- Pension Scheme : Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box : Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover : Gain peace of mind with life assurance cover.
- Long Service Awards : Be recognised for your dedication with long service awards.
- Generous Annual Leave : Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus : Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
As an IT Service Desk Associate, you will be:
- Logging, prioritising and resolving service desk tickets using ServiceNow
- Providing 1st line technical support to colleagues across departments and stores
- Keeping stakeholders informed and ensuring minimal business disruption
- Maintaining stock levels and supporting new store IT setups
- Liaising with external suppliers to resolve technical issues
- Supporting the delivery and testing of new system functionality
- Taking part in wider IT projects and occasional out-of-hours support when needed
Person Specification:
- Experience in an IT support or service desk environment
- Confident communicator with a calm, problem-solving mindset
- Comfortable working in a fast-paced setting with a collaborative team
- Proactive and organised, with a desire to learn and grow
- Ability to prioritise and manage time effectively
Boots Hearingcare is an equal opportunity employer.
At Boots Hearingcare, we unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
“We Care, We drive innovation, We strive for excellence, We build the best team”
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IT Service Desk Associate employer: Sonova
Contact Detail:
Sonova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Associate
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's the platform you'll be using to log and manage service desk tickets. Understanding its features and functionalities will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills! As an IT Service Desk Associate, you'll need to explain technical issues clearly to non-technical colleagues. Practising how to convey complex information simply can make a big difference.
✨Tip Number 3
Show your proactive side by preparing examples of how you've successfully resolved IT issues in the past. Highlighting your problem-solving mindset will demonstrate that you're ready to tackle challenges head-on.
✨Tip Number 4
Research Boots Hearingcare and their commitment to personalised care. Being knowledgeable about the company’s values and services will help you align your answers with their mission during the interview.
We think you need these skills to ace IT Service Desk Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Service Desk Associate position. Tailor your application to highlight relevant experience and skills that match what Boots Hearingcare is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support or service desk environments. Use bullet points to make it easy to read, and include specific examples of how you've resolved technical issues or supported colleagues in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach, problem-solving mindset, and ability to work in a fast-paced environment. Make sure to connect your personal values with those of Boots Hearingcare.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Sonova
✨Show Your IT Knowledge
Make sure to brush up on your technical skills and knowledge relevant to the role. Be prepared to discuss your experience with service desk tools like ServiceNow, as well as any troubleshooting techniques you've used in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through how you would handle specific IT issues or scenarios, so think of examples from your previous experience that highlight your calm and methodical approach.
✨Communicate Clearly
As a first line of support, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to help colleagues who aren't as tech-savvy. This will show your ability to connect with others and provide excellent customer service.
✨Express Your Desire to Learn
Show enthusiasm for the role and a willingness to learn and grow within the company. Mention any relevant courses or certifications you're interested in pursuing, as this demonstrates your proactive attitude and commitment to professional development.
